When making a booking, you will need to advise your flight details and your London City accommodation details. Your transfer will be confirmed instantaneously and you will be provided with a travel voucher to present to the driver. It's that easy!

Please call us before the 90 minutes has elapsed or you may miss your transfer.

Once you have landed in London, enter the Arrivals Hall after customs and immigration, look for a representative with a blue City Transfers UK sign with your name on it who will meet you next to the designated meeting points in each terminal. Dependant on the state of immigration, customs and baggage clearance times you will be met 45-60 minutes after landing for intercontinental flights and 20-30 minutes after landing for European and domestic flights.

Meeting Points for Heathrow airport:

Terminal 2 & 3: In front of WHSmith /

Terminal 4 & 5: In front of Costa Coffee. Representatives in Heathrow airports will be wearing blue jackets.

Meeting Points for Gatwick/Luton/Stansted airports:

All terminals: In front of Costa Coffee.

Meeting Points for London City airport:

Arrivals Hall.

IMPORTANT: Transfers are held until 90 minutes from your actual flight arrival time which we track.

Don't forget to book your Executive Private London Departure Transfer for the journey home!

Additional Information

• Confirmation will be received at time of booking
• CORONAVIRUS (COVID-19) Procedures: As a family run provider of transfer, chauffeur and site seeing services. City Transfers is committed to your safety in the new normal and that of it’s driver team. To that end, we have implemented the following measures: • Daily health checks, all drivers will take temperature tests and check for symptoms daily before beginning shifts. We request that passengers similarly ensure that they are asymptomatic before travelling with us. • Chauffeurs will greet guests verbally instead of a handshake, they will still offer to assist with luggage but will sanitise handles after handling. • All drivers will wear masks and hands will be sanitised regularly before, after and during service. • Passengers must wear face masks at all times. • The front passenger seat alongside the driver will not be available for travellers use. • Drivers will wipe external and internal door handles after every trip. • Drivers will have sanitiser (60% + alcohol) and / or wipes available at all times. • Drivers will turn aircon and ventilation to circulate external air not internal air.
• The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
• This transfer does NOT service hotels in the Docklands area.
• Not wheelchair accessible
• Infant seats available
• When arriving into London on an overnight flight, please ensure you book for the date you land
• Children: All infants & children are charged as full fare paying passengers. Should infants/children require a special car seat, this is payable direct to driver at an additional GBP10 per journey and must be requested in advance. Please note that the above may not be available in all areas at all times. Should a car seat not be available on the date of service, infants can still travel as per UK laws.
• Luggage Restrictions: Large items such as skis, surfboards, wheelchairs (excluding foldable) & golf bags are not permitted under any circumstances. Likewise, any excessive luggage requirements of more than airline standard of 1 suitcase and one carry on per passenger should be checked with City Transfers UK at time of booking.
• Most travelers can participate
• IMPORTANT: Transfers are held until 90 minutes from your actual flight arrival time.
• This is a private tour/activity. Only your group will participate
• Face masks required for travelers in public areas
• Face masks required for guides in public areas
• Hand sanitizer available to travelers and staff
• Social distancing enforced throughout experience
• Gear/equipment sanitized between use
• Transportation vehicles regularly sanitized
• Guides required to regularly wash hands
• Strict Coronavirus (COVID-19) procedures will be adhered to including face masks, sanitisers, Social distancing, and partitions where available (see Additional Info for more details)

• Professional chauffeur
• Meet and assist
• Bottled water, newspapers, wet wipes
• One-way private transfer in E Class Mercedes or similar

• Gratuities
• Excess luggage charges (where applicable)
• Surcharges will apply for flights delayed more than 90 minutes

Pickup Details

Enter the Arrivals Hall after customs and immigration, look for a representative with a blue City Transfers UK sign with your name on it who will meet you next to the designated meeting points in each terminal. Dependant on the state of immigration, customs and baggage clearance times you will be met 45-60 minutes after landing for intercontinental flights and 20-30 minutes after landing for European and domestic flights.

Airports