Online Holiday Rep Course for £15 (90% Off)
Similar deals
- 18-module course on working as an overseas holiday rep
- Covers rep duties, health and safety and teamwork skills
- Quizzes, interactive activities and multiple-choice questions
- Suitable for tablets, phones or computers
- Access to online networking area
- No expiry on access to content
- Certificate issued on completion
The Deal
Holiday Rep Certificate aims to give students a leg-up in the exciting world of overseas customer service. 18 modules cover the core skills needed, from how to provide welcome meetings for eager holidaymakers to the effective handling of any complaints that may come your way. Interactive audiovisual activities are employed to make learning as dynamic as possible, while multiple-choice questions evaluate progress along the way. Students also have access to an online area where they can network with fellow holiday rep job seekers to help land that all-important first role in the industry.
Modules
- Introduction to the holiday rep
- Categories of holiday representatives
- Role, requirements and qualities of the holiday rep
- Duties of the holiday rep
- Tour operator profiles
- Transfers and welcome meetings
- Admin and paperwork
- Currency, conversions, commissions and calculations
- Health and safety
- Legal responsibilities
- Customer service essentials
- Effective complaint-handling skills
- Super selling skills
- Social and communication skills
- Interpersonal and teamwork skills
- Stress management
- Short-haul destinations
- Long-haul destinations and time zones
- 18-module course on working as an overseas holiday rep
- Covers rep duties, health and safety and teamwork skills
- Quizzes, interactive activities and multiple-choice questions
- Suitable for tablets, phones or computers
- Access to online networking area
- No expiry on access to content
- Certificate issued on completion
The Deal
Holiday Rep Certificate aims to give students a leg-up in the exciting world of overseas customer service. 18 modules cover the core skills needed, from how to provide welcome meetings for eager holidaymakers to the effective handling of any complaints that may come your way. Interactive audiovisual activities are employed to make learning as dynamic as possible, while multiple-choice questions evaluate progress along the way. Students also have access to an online area where they can network with fellow holiday rep job seekers to help land that all-important first role in the industry.
Modules
- Introduction to the holiday rep
- Categories of holiday representatives
- Role, requirements and qualities of the holiday rep
- Duties of the holiday rep
- Tour operator profiles
- Transfers and welcome meetings
- Admin and paperwork
- Currency, conversions, commissions and calculations
- Health and safety
- Legal responsibilities
- Customer service essentials
- Effective complaint-handling skills
- Super selling skills
- Social and communication skills
- Interpersonal and teamwork skills
- Stress management
- Short-haul destinations
- Long-haul destinations and time zones