Refund Policy for Local Deals (UK) | Groupon Help

Last updated: March 2026

Refund Policy for Local Deals (UK)

Local deals encompass a wide range of in-person experiences, including restaurants, beauty services, and activities.

Standard Refund Eligibility

In the UK, you are generally eligible for a refund to your original payment method if all of the following conditions are met:

  • The refund is requested within 14 days of purchase.

  • The voucher has not been redeemed.

  • An appointment has not been booked with the merchant.

Important Considerations

  • The Fine Print: Some deals carry specific cancellation or change policies that differ from the standard rules. These conditions are always listed in the deal’s Fine Print and should be reviewed thoroughly before you complete your purchase.

  • Booked Appointments: If an appointment has already been scheduled, your eligibility for a refund may be limited or unavailable, even if the voucher remains unredeemed.

How to Check Your Refund Status

To verify if your specific local deal is refundable, follow these steps:

  1. Sign in to your Groupon account.

  2. Navigate to My Groupons.

  3. Select the specific deal to view the deal fine print and purchase dates to confirm the refund eligibility.