Groupon Goods Returns and Refunds Guide

Last updated: March 2026

Groupon Goods Returns and Refunds

Returns and refunds for Groupon Goods are managed directly by the Marketplace merchant and are governed by the specific policy listed in the deal’s Need to Know section.

Before Starting a Return

  1. Review the return conditions and timeframe found in the Need to Know section of the deal.

  2. Use the contact method provided in the deal’s Need to know section to reach out to the merchant.

  3. Follow the merchant’s specific return instructions carefully.

Important Information

  • Return eligibility, shipping costs, and restocking fees (if applicable) are set entirely by the merchant.

  • Refunds are only issued after the merchant has received and approved the returned item.

Once the Item Has Been Returned

  • Refunds are typically processed within 2–3 weeks after the merchant receives the item.

  • If you are unable to arrange a return with the merchant or have questions about your refund after following their instructions, please contact Customer Support.