Kent: Standard Double / Twin Room for 2 w/ Breakfast, Leisure Access & Optional Dinner at Grand Burstin Hotel Folkestone

Loved it. Great value

There should be a "no stars" - Not fit for habitation. My family and I were looking forward to a staycation. Be it short, we thought it would be nice to enjoy a weekend stay together. The rooms were inadequately heated, so much so that my mum contracted a cold and I had nose congestion for months afterwards. I asked the hotel about the heating and was given blankets but this was not enough as the problem was the air, which was so cold. The shower was also a trickle of water so there was a problem with the pressure. The rooms were dirtly as well as the bathrooms. We cleaned one bathroom ourselves and all used the one bathroom to shower. We wore flipflops (there were 7 of us including 4 children), never touching anything. In another room across the hall, a lady was also complaining to a member of staff about the temperature and when we left, I spent an hour waiting in front of other customers with complaints. I patiently waited and completed a form, left my contact details and until this day have not received any follow up, no call or email. I complained to Groupon, which was very tiresome, so I would be mindful of what Groupons you purchase, especially for hotels and getaways, I have had some really good experiences, but leaving the comfort of your own home for somewhere inhabitable and having to pay for it is just a waste of time and of course not what you leave your house for and we are still out if pocket. Very dissapointing at best. I would not recommend this hotel at all. They looked to be re-painting at the time but it will take more than that to turn a stay into a positive and pleasurable experience. If Alex Polizzi (look up The Hotel Inspector) was to visit, she would turn and run! I have never written a bad review before kn Groupon but wanted to save someone else from having the same experience, its a complete waste of money and like I say, not fit for human habitation.

Not fit for habitation. My family and I were looking forward to a staycation. Bbe it short, we thought it would be nice to enjoy a weekend stay together. The rooms were inadequately heated, so much so that my mum contracted a cold and I had nose congestion for months afterwards. I asked the hotel about the heating and was given blankets but this was not enough as the problem was the air, which was so cold. The shower was also a trickle of water so there was a problem with the pressure. The rooms were dirtly as well as the bathrooms. We cleaned one bathroom ourselves and all used the one bathroom to shower. We wore flipflops (there were 7 of us including 4 children), never touching anything. In another room across the hall, a lady was also complaining to a member of staff about the temperature and when we left, I spent an hour waiting in front of other customers with complaints. I patiently waited and completed a form, left my contact details and until this day have not received any follow up, no call or email. I complained to Groupon, which was very tiresome, so I would be mindful of what Groupons you purchase, especially for hotels and getaways, I have had some really good experiences, but leaving the comfort of your own home for somewhere inhabitable and having to pay for it is just a waste of time and of course not what you leave your house for and we are still out if pocket. Very dissapointing at best. I would not recommend this hotel at all. They looked to be re-painting at the time but it will take more than that to turn a stay into a positive and pleasurable experience. If Alex Polizzi (look up The Hotel Inspector) was to visit, she would turn and run! I have never written a bad review before kn Groupon but wanted to save someone else from having the same experience, its a complete waste of money and like I say, not fit for human habitation.