Gloucestershire: Superior Double, Double/Twin Room for 2 with Breakfast & Leisure Access at 4* Leonardo Hotel Cheltenham

Book a Travelodge instead Pleasant enough greeting at reception, having booked online. Was not best pleased to be charged £7 for parking overnight - that hadn't been clear when we booked. Cleanliness and order in the public areas was OK, but additional electric heaters plugged in at random spots in the public areas was a little odd and didn't sit with the supposed eco friendly emphasis. Room was clean and spacious enough. Bathroom was a little tired and cheap toiletries in bottles fixed to the wall were tacky. At least there was plenty of tea & coffee plus hanging space with a few hangers - sometimes missing. Desk & chair were OK for some light working and illumination was reasonable - desk light, wall lights over the bed and a ceiling light. Made the mistake of going for an evening meal in the restaurant and wished we hadn't. One meal was served almost cold and had to go back. When the replacement came there were several chunks of inedible gristle and bone in the shredded chicken. The other meal was warm but poor for the price charged - a narrow fillet of salmon, bowl of chips, four cooked tomatoes on a vine and a solitary cooked mushroom... The duty manager got involved and was apologetic - we ended up paying for one meal only but it was a bad experience. There were a lot of people staying overnight but very few eating in the restaurant - noticeably other people were complaining as well. Breakfast was the usual buffet, selection was good and quality reasonable, if a little colder than ideal in the Bain Marie and under the lights. All the staff we interacted with were pleasant - one got the impression they were trying their hardest, within the requirement to pinch ever possible penny imposed by head office Felt disappointed by the whole experience and considering the price we paid for the overnight stay could not help but feel we had been ripped off, paying mid-market hotel rates for nothing better than a Travelodge. As for the food - even a spit & sawdust pub or cheap chain would have been much much better. Never again!

Wonderful Time Booked a suite for an over night stay on the 31st December 2025, as we were going to the New Years Eve Gala Dinner. Had a lovely stay, all members of staff were very helpful and polite. Hoping to do the same thing at the end of this year.

I hope for better next time. This isn’t the first time we have visited this hotel, we are normally met with clean rooms and a lovely pool however, our room service order was a complete depressing let down, with 2 full meals being an enormous £71 for little cold and honestly just flavourless, bland and Meagre food, as well as a long, for what was at most microwave freezer food. Over all we were not impressed!

Disappointingly substandard I'm writing this half way through a 5 day stay at the Leonardo, Cheltenham. We booked a family room with three beds for three people. On arrival while the beds were present there were only two sets of towels, two mugs, two glasses, teabags etc for two. We raised the issue with reception. An hour later with nothing arriving at the room I walked down to reception to be told a person with the missing items would arrive shortly. Eventually they did. Day two the beds weren't made. Day three the mugs and glasses were left dirty in our room, tea bags etc. were not replenished. My wife phoned reception, but receiving no response went down to find no one at reception! After waiting a few minutes my wife then called 'hello' at which a lady did then appear. My wife requested that this be sorted as we had just come in from a long day. An hour and a half later we are still waiting. Day 4 and 5 have yet to happen. It is the attention to detail that makes a stay pleasurable, this niggling failure is really annoying and does not inspire confidence. On a general note, the shower is very poor. It is over an old bath, my mother in law is unable to climb into the bath so unable to shower for the duration of our stay. There was no indication of this limitation on the website. Overall disappointingly substandard!