The Hammam experience was very basic - have to do it all yourself and the water to rinse yourself was cold. There is no pool, no jacuzzi, no steam room. There was only one very small sauna in the women’s changing room. The staff were friendly and the massage was the only good thing about this place. I wouldn’t rate it 5* at all. I wouldn’t recommend at all if you want an actual “spa experience”. Not worth the money.
We purchased these tickets as a birthday day out for myself and we’re extremely disappointed. We wasn’t greeted in the best manor or made to feel welcome or comfortable. When using the hammam, the water was freezing cold and when we asked how to make the water warmer we were unhelpfully shown and the water still did come out warm for the whole spa. We was given Harley any black soap so kept having to come out on different occasions to get some more.. We were them asked to leave the hammam after only bring in it for 20 minutes. When having a shower the bottom of the shower wash covered in dirty water and had hair of someone else in it, which made me feel unwell and like it was not cleaned properly. I can enclose pictures if you wish to see them. Thankuou
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About This Deal
60-minute self-use hammam experience including black soap and a mineral salt scrub
25-minute aromatherapy back massage or mini radiance facial
Two-hour facilities access, including gym and sauna
Valid Monday - Friday
Weekend bookings available for a surcharge, payable directly to the hotel
Expires 4 months after purchase. Limit 1 per person, may buy 1 additional as a gift. Booking required at least 48 hours in advance, please call 0207 244 5371; provide Groupon code. Present printed Groupon on arrival. 48-hour cancellation policy. Please arrive at least 15 minutes prior to treatment. Valid Mon-Fri; weekends can be booked at an additional cost. Valid for option purchased only.
About 5* Le Kalon Spa, Kensington
Nestled inside Kensington's The Bentley, Le Kalon Spa provides a restful space for guests. A marble interior lends an air of grandeur to proceedings, with separate pockets for an authentic hammam, fully equipped gym and individual treatment rooms. Spa packages are also available for hen parties, brides-to-be and those just looking for a spot of luxury.