Thank you for such a kind review 💖

Thank you so much for your kind words regarding our team and the massage you received. We are thrilled to hear you felt welcomed and enjoyed the treatment itself! Regarding your comments on the room condition, please accept our sincere apologies. We are currently in the process of closing our salon location, and as a result, we are making several internal changes and moving equipment behind the scenes. While we are working through these transitions, we felt it was important to remain open to honor our final Groupon commitments and ensure our remaining clients receive their treatments. However, your feedback is a helpful reminder that we must maintain our high standards of presentation even during this moving period. We will be addressing this with the team immediately to ensure a more polished environment for all final appointments. We appreciate your understanding during this time of change, and we would love to welcome you back again soon.

Regarding your recent booking and refund status Hi Anne, I am sincerely sorry for the disappointment and inconvenience caused by the cancellation of your appointment. I understand how frustrating it is to rearrange your schedule only to have plans change at the last minute. To clarify the situation: Reason for Cancellation: The appointment had to be cancelled due to unforeseen personal circumstances. This was a difficult decision, and we truly regret the impact on your day. Refund Request: We requested your refund immediately upon cancellation to ensure the process started as quickly as possible. The "Redeemed" Status: On the Groupon platform, merchants often have to "redeem" the voucher to initiate the refund process through their system. We have done our part to release the funds back to Groupon. Next Steps: Now that the request has been submitted, the timeline is unfortunately out of our control and sits with Groupon. While we have asked them to prioritize this, their internal processing times can vary. We value your business and are truly sorry that this experience didn't live up to your expectations. We are monitoring this on our end to ensure everything is resolved for you.