Highlights
Take advantage of these online courses helping to face difficulties of different roles including secretary and customer service agent
About This Deal
Choose from Seven Options
- £16 for a reception diploma (77% off)
- £19 for an office management and reception diploma (72% off)
- £29 for a level 3 legal secretary diploma (58% off)
- £19 for a level 2 and 3 customer services diploma (81% off)
- £16 for a medical secretary diploma (84% off)
- £29 for a level 3 Admin, PA & Secretarial Diploma (71% off)
- £69 for a six-course ultimate admin diploma bundle (71% off)
Reception diploma
- The key roles of a receptionist
- How to run the reception area
- How to communicate effectively
- How to deal with the administration
- How to further one’s career
- How to be a team player
- How to use technology to one’s advantage
- How to handle databases
- How to make bookings and reservations
- How to organise things correctly
- See the full course details
Office management and reception diploma
- How to handle staff and understand their performance
- The legal side of various policies and health and safety
- Communication
- How to deal with customers and individuals
- The financial side of things
- Office layouts
- The art of delegation
- Social media
- How to handle meetings, including chairing them
- See the full course details
Level 3 legal secretary diploma
- Learn more about the legal secretary role - what will one be expected to do, general duties and operations
- Get an understanding on the basic legal proofreading and writing skills needed to be effective in this role
- Understand the importance of client confidentiality
- Get a firm understanding regarding the English legal system. This will prove beneficial when working in a fast-paced legal firm anywhere in the country
- Learn about the various court systems and structures
- Understand what legal aid is, who is eligible and how this applies to this position
- Learn more about civil litigation and how it works
- Improve typing skills along with audio skills to ensure productivity on a daily basis in a legal secretary role
- Get a firm understanding on will and probate law, enabling one to be more involved and provide their team with the best possible support each day
- Make use of the tips on how to find legal secretary positions, where to look and how to secure an interview
Level 2 and 3 customer services diploma
- Get an oversight of customer service
- Understand the customers and get a firm understanding of consumer rights law in the United Kingdom
- Make a great first impression
- Learn how to care for the customer’s needs
- Learn how to effectively deal with complaints, provide after-sales service and what to do in the case that the customer is wrong
- Importance of face to face customer service
- Importance of telephone customer service
- Importance of electronic customer service
- How to deal with difficult customers, defuse anger and control own emotions
- Learn to deal with escalation to improve service levels
- Learn how to make a good impression at all times by offering the best customer service and recapping the skills
- See the full course details
Medical secretary diploma
- Identify what a medical secretary does.
- How to manage appointment bookings, why scheduling is so important, setting reminders and more
- Learn the filing systems used in medical offices
- Importance of patient confidentiality
- Importance of medical records
- Identify the different medical jargon and terminology
- Information technology used in the medical profession along with basic computer use to electronic prescriptions, patient registrations and more
- Why information technology is so important in the medical profession
- Management for medical records
- Understand the importance of health and safety in the workplace
- Supplies and inventory management
- Identify communication needed to be an effective medical secretary
- See the full course details
Six-course ultimate admin diploma bundle
- Includes all of the above
- See the full details.
Fine Print
Validity:
Must redeem by 28 Feb 2022. Lifetime access to the course content.
Purchase: Limit 1 per person. May buy 4 additional as gifts.
Restrictions: Register online: https://newskillsacademy.co.uk/redeem-a-voucher. No refunds or cancellation once log in details have been provided. Internet connection required. No additional fees required. Customer support available Mon-Fri 9am-5pm, contact https://newskillsacademy.co.uk/contact.
Original values: Verified using our merchant's website on 8 Feb 2019.
Purchase: Limit 1 per person. May buy 4 additional as gifts.
Restrictions: Register online: https://newskillsacademy.co.uk/redeem-a-voucher. No refunds or cancellation once log in details have been provided. Internet connection required. No additional fees required. Customer support available Mon-Fri 9am-5pm, contact https://newskillsacademy.co.uk/contact.
Original values: Verified using our merchant's website on 8 Feb 2019.
About New Skills Academy
Offering over 800 online courses, New Skills Academy allows students to get a verifiable qualification and improve career prospects. The portfolio includes courses ranging from dog grooming and pet sitting to retail banking, event management and cabin crew skills. A team of experienced and knowledgeable tutors are on hand to offer help and support. Lifetime access to the course Certificate upon completion. Courses offered by New Skill Academy have been rated 5 stars by the vast majority of customers on Trustpilot. All courses are available online, and can be accessed using a PC, MacBook, tablet or smartphone. New Skills Academy offers 24 hour customer service. Student Discount cards are also available.
