I have arrived on time at 10 am for a 30 minutes back&neck massage. While booking, the lady forgot to tell me the name of the online booking site, I had to care about it myself. Was not possible to book through the phone. The consultation form and preparation took about 10 minutes. So the massage started 10 minutes later than my booked appointment and ended up in about 15 minutes altogether as I was out of the shop fully clothed exactly at 10:28 am. So half job has been done. The therapist left me fully oily, with no help to clean my back. Careless, poor service. Anyway, I could not recognize what type of massage I have received at all. I was not offered even a glass of water after the treatment the lady left the room I just walked out. I was expecting quality from the lady as I saw her certificates signed with BABTAC. They are renowned for their high standards. Confusing experience especially she's a colleague as I am a General Nurse qualified, CIBTAC registered massage and aesthetic therapist myself. She wasn't there with her spirit at all, probably wasn't happy with the Groupon voucher instead of full-price treatment. There were available Shiatsu massage chairs in the shopping center for the price of £1/5minutes - next time I better sit in there.. A surprising level of service in the capital of Wales compared to London where I was coming from.
Fiezatop reviewer helpful reviewer
Thorough and cosy
I had a fantastic back massage. Pahola was great and very professional. I will certainly be returning. Great groupon deal.
Gifted professional doing her job. I had the best waxing experience. Highly recommend.
Great service, very quick and professional.
Lovely first time experience at Royal wax cardiff. Felt very welcomed and comfortable. Will definitely be returning.
Excellent, professional serv
Quick, friendly and great value