The Pamper Lounge is a really welcoming place that have friendly staff and relaxed atmosphere. The therapist didn’t appear to read the questionnaire that I filled in however as I had put that I had back trauma but was not discussed before massage. No water was offered at any point, I was there for 2 1/2 hours on a hot day. I had a pedicure which was really good with an excellent finish. I would recommend this place and the above is just a personal opinion based on my experience.