Laser Care Skin Clinic, Ealing

Thank you for sharing your feedback. I’m truly sorry to hear that your recent experience didn’t meet the expectations set by your previous visits. That is never the standard we aim to deliver, especially for returning customers who place their trust in us. I’d be more than happy to personally address any concerns you may have and make this right. Please get in touch with us directly, and I will arrange a complimentary repeat of the same procedure for you. Your satisfaction is very important to us, and I appreciate the opportunity to improve your experience.

Thank you for your feedback. However, we’d like to clarify that you purchased two sessions of ultrasonic cavitation and both sessions were delivered as per the treatment outlined in the voucher. If you had any concerns or felt that the treatment provided was not as expected, we would have appreciated you raising it during or after the first session. Instead, you attended and completed both sessions without mentioning any issues or concerns to our team. You also haven't specified in your feedback what treatment you believe you received instead. We always encourage open communication so we can address any concerns promptly. Feedback is most helpful when it’s specific and constructive, and we’d be happy to discuss this further with you directly.