The Ocean Rooms Spa - Reading

Spa
Drake Way, Reading RG2 0GQ Drake Way, Reading RG2 0GQ Directions
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72% of 60 customers recommended

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From Our Editors

Operating within the four star Hilton Reading hotel, Ocean Rooms is a spa boasting an array of treatments for customers from all walks of life. As well as enjoying pool, sauna and steam room entries, visitors can indulge in massages, facials and wraps that can be combined into full- and half-day packages, with overnight breaks also available. Additionally, the experienced team provides maternity therapies alongside bespoke pamper parties.

Comments

250
22 Tips
Report | 7 days ago
Treatments were lovely but this isn't anywhere near a spa - the changing areas leave alot to be desired, the pool is tiny, there is a steam room and sauna but no jacuzzi. When we arrived at 10am there was a toddlers swimming lesson going on so we had to shout at each other to be heard over The Wheels on the Bus and the screams of the children. Then at 1030 the 2nd lesson started - same as the first one !! One child swallowed lots of water and his mother caught his vomit in her hands. Before leaving this area to go for our treatments I used the Ladies toilet and came out to wash my hands to find a wet nappy in the sink and all the toddlers being dried and dressed and more screaming and shouting. We did complain and if I had paid the full price I would have complained more !!
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Report | 7 days ago
Excellent treatment given. Staff friendly and professional.
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Report | a month ago
They were running late so treatment started at 1515. My 2x30 mins ended at 1555!!!! 20 minutes short. I chose the body scrub which was lovely however I was expecting to be moisturised after. Back neck and shoulder massage was very nice. I also was not given the goody bag as advertised. Glad I didn't pay full price, definitely not worth £104!!!!!
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Report | a month ago
lovely place and nice staff. just don't book to earl in the day otherwise you can't get in the pool due to swimming lessons
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Report | 2 months ago
Absolutely appaling treatments. I highly doubt that the therapists are elemis trained. Sent emails and called and they have never got back to me. Disgraceful
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Report | 2 months ago
The therapist, treatment and the treatment room itself were good, but the facilities were lacking what I'd expect for a real spa experience - 5 loungers by the pool, no jacuzzi and there were back-to-back mums and babies classes taking up most of the pool during the morning, so hardly relaxing.
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Report | 3 months ago
We had a lovely welcome with refreshments on arrival. The pool was quiet and a good size. Staff were friendly and accommodating.
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Report | 3 months ago
Staff very good. Clean relaxing. Had afternoon tea after which made it a perfect day with a friend
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Report | 3 months ago
I arrived an hour ago to use the facilities ready for the treatments I booked using this groupon voucher at 6pm. On arrival we were told that all treatments that day had been cancelled and we should have been contacted. As I'm sure you can understand, this was very disappointing, I recently had a baby and had booked this spa in reading as a treat with my mum who lives in Newbury. Having travelled a long way and paid a lot for childcare, I am appalled by the terrible lack of service I just received. The manager on duty would not come out to speak to us, the receptionist simply said we needed to call Glasgow to sort it out ourselves, and there was nothing else they could do. The manager at the Hilton on our way out was very accommodating and offered us hot drinks even though the spa at ocean rooms was not anything to do with him. I have honestly never had such a terrible experience and I would suggest that groupon look into this company so that it doesn't happen to more of their customers, as this had made me very wary of using groupon vouchers in future.
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Report | 4 months ago
Lovely treatments and a nice welcome from the staff. However, children's swimming lessons were being held, in the swimming pool, at the time meaning it wasn't possible to use it.
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