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Serenity

The derbyshire hotel, South Normanton, Derbyshire DE55 2EH Directions
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From Our Editors

The 4* Derbyshire Hotel offers over 150 bedrooms, as well as restaurants, a bar, and a variety of conference facilities, at a convenient location just off the M1. The venue also provides extensive leisure facilities, including a spa, swimming pool and gym, and can cater for various functions and special occasions, such as weddings.

Comments

Report | 5 months ago
Not the best spa day I’ve had but the cost is ok for what it was.
Report | 5 months ago
I went with my mum and although she had a nice experience I unfortunately didn’t feel the same. I booked a massage where my I was told that I was fat and lazy and that I shouldn’t be working as I am a mum. Not great considering I went to try and relax and have some me time.
Report | 6 months ago
This was a rare treat for my husband and I to relax and feel pampered but it ended up being anything but . We were booked into the spa on a Sunday afternoon at 1pm and arrived 5 minutes later due to traffic . The hotel reception were great and directed us down to the spa and then we were met by 3 giggling staff who were anything but professional. We were handed consultation forms and no pen and I had to ask for the treatments available to choose . After handing in the consultation forms one of the staff shuffled them and offered her college to choose which one she wanted right in front of us . We were appalled!! My husband was led of one way and was led to my treatment room at this point. My therapist was only on her second day and she clearly didn’t know what she was doing . There was no ambiance and I had to tell her what to do throughout my whole treatment . I met my husband in the pool area and soon realised that his therapist had told him that my therapist was rubbish and didn’t know what she was doing and kept making unsuitable references to him during the treatment. I do wonder what the local clientele must be like! I won’t be returning!!!
Report | 7 months ago
The massage therapist was incredibly rude. She asked me uncomfortable questions regarding my body and rushed through everything, I definitely didn’t get two 25 minute treatments. This was my first ever massage and I couldn’t wait for it to end. She also tried to sell me further treatments during my massage and when I said no she kept pushing... I had to say no 3 times!! Then she tried to sell me a further treatment at the end. She also did this to my partner. The massage therapist gave me slippers straight off her previous clients feet, which I did not realise until she got the slippers off my partner to give straight to her next client. Which I think is disgusting. On the plus side, the lady at reception was really helpful and managed to fit us in at such short notice. The pool, changing rooms and facilities were lovely. Towels, robes and locker key were provided. I would advise taking your own slippers. There were also a lot of swimming lesson sessions toward the end of the day and the pool is really small so we felt we couldn’t use the pool while the lessons were on which was a shame.
Report | 8 months ago
The staff was friendly and nice but the spa itself could do with a bit of renovation. we still had a lovely time though.
Report | 8 months ago
Wasn't the pamper experience I was expecting. Lack of communication and having to get dressed to go and eat was not the best, but then having the very loud aqua aerobics for the majority of the morning didn't make it a chilled out day that I needed. Massage was it's only saving grace.
Report | 8 months ago
I had a spa day and it was a very relaxing enjoyable day. The staff were very attentive but not in your face and couldn’t do enough for you. I can’t wait to have another spa day
Report | 9 months ago
Really good value for money. Good facilities, great treatments and nice food at lunch. Would reco
Report | 9 months ago
Lovely hotel, excellent spa facilities.
Report | 9 months ago
Not to busy so very relaxing. Had two treatments - both just wonderful.

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