Hotel Rafayel - Non-Accommodation

Food and Drink
34 Lombard Rd, London SW11 3RF 34 Lombard Rd, London SW11 3RF Directions
Today 6:30 AM - 10:30 PM Open All Hours
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85% of 89 customers recommended

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About this Business

  • Hours
    Sun-Sat
    6:30 AM - 10:30 PM

From Our Editors

Located within the Rafayel Hotel, on the banks of the Thames near Battersea, the River Wellbeing Spa aims to incorporate a range of traditional and modern techniques and grooming services.The venue boasts a state of the art gym, as well as Water Sanctuary, heat and steam therapies and a Relaxation Room. Facials and various massages entice clients alongside the likes of waxing options, manicures, body treatments and more.

Comments

250
164 Tips
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Report | 9 days ago
Really good day and friendly service
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Report | 22 days ago
Very professional, enjoyable and clean
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Report | a month ago
The staff at the hotel, spa and restaurant are great but the spa facilities let the place down badly. In fact we felt the place was letting the staff down who offered fantastic customer service despite the poor surroundings. The good stuff: - great treatment and treatment rooms. Therapist was on point with the facial and massage delivered - afternoon tea by the Thames. Great location and can't go wrong with sandwiches, pastries and tea - great staff The bad stuff: - lift to spa wasn't working which isn't a big deal until you're taking on a winding journey to what felt like a dungeon hole. Getting lost twice, with the staff at our side. Being taking through passages blocked with junk and through the side of a messy looking kitchen - jacuzzi not working (though receptionist did everything he could to make up for it including booking us in the VIP jacuzzi) - spa area not welcoming. Unused furniture thrown down near entrance and general feeling of a junk yard rather than a relaxing area - relaxation room could have been more airy and comfortable.
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Report | a month ago
Not great location, food poor and staff not very accommodating
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Report | a month ago
Great meal, overlooking the Thames, shame we couldn't eat out-weather not good- otherwise we would have done so. Great views from our window seat however. Staff attentive without over fussing. Meal tasty, hot, well presented. Would definitely recommend to friends or anyone if in the area.
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Report | 2 months ago
Very simplistic and small brunch, also very slow service.
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Report | 3 months ago
I've never had such bad service before.
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Report | 3 months ago
A little difficult to get to. Sitting outside was very pleasant and interesting to watch the helicopters take off next door. Plenty of prosseco but not much food. Was asked to choose 1 item off of special menu. Ordered waffles with red berries. 4 mini waffles with syrup and just strawberries turned up. A little disappointed.
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Report | 3 months ago
Absolutely FANTASTIC
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Report | 4 months ago
Very nice restaurant and service, good food and good value.
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Hotel Rafayel - Non-Accommodation

Sun-Sat
6:30 AM - 10:30 PM
Groupon has verified that the customer actually visited Hotel Rafayel - Non-Accommodation.