About this Business
9:00 AM - 10:30 AM
Milk was off. Bed was broke. Food so expensive
Terrible service and dirty hotel. We decided not to stay due to poor hygiene and drove home instead.
We had to wait a long time to be seen. A couple in front were seen to and then they didn’t return for us. We had to press the bell.
We had afternoon tea before we could check in. We were taken to the tea room where we sat down and waited again to be served. The cups were already on the table. The one cup contained a hair and most cups were tea stained. The table cloths were dirty. I watched as a table left, they reset the table without cleaning the table which explained why. I informed them in advance that I was vegetarian and they came out with a selection of meat sandwiches. I informed them again I was vegetarian and they came back with tuna and cucumber sandwiches. Luckily I eat fish so we ate them. Drinks were served in chipped tea pots.
We then checked into our room to an unkempt bed and dirty sheets. Disappointed with the experience, we just handed the keys back and left.
Speaking to guests they weren’t too impressed either. I wouldn’t recommend.
I bought this as a gift however the recipients were disappointed with their stay. The hotel was short staffed and it showed, struggles to clear away dirty plates from tables and breakfast menu did not include a cereal option as well as toast it was either or but was not made clear on the form. Cooked breakfast not great. The room was ok but other guests had complained about the facilities as well. Sorry. Needs work.
Friendly and peaceful atmoshere.
The bed sheets had numerous errors hairs on the pillow,One looked like a pubic hair,the hot tub was filthy and out off order,very disappointed as I asked if hot tub was ok before I booked
we haven't been yet, it was bought for a birthday treat and we are really looking forward to it!
The staff were very friendly and helpfull
Could not fault Sam's customer service☺ just excellent. located in a beautiful quite place we was there during the snow the scenery was amazing would defently go again
The staff there are really friendly and helpful; they recommended local walks and taxi services to Shrewsbury. The accommodation was incredibly clean and well presented. We had breakfast and dinner there and the food was absolutely spot on. They were amazing hosts who couldn’t do more for their guests.
The place itself so peaceful and relaxing