Included in this offer :

• Stay in a Deluxe Room with garden view
• All-inclusive
• Flights departing from the city of your choice
• Round-trip airport/hotel transfer
• Welcome and assistance at the airport

✆ Any questions?

NEED HELP FINALISING YOUR BOOKING?

020 3318 2660
Everyday from 8am-8pm (Local rates apply)

From Abroad +44 20 3318 2660 International call rate

BLUEBAY GRAND ESMERALDA

Located in Playa del Carmen, the five-star BlueBay Grand Esmeralda is the ideal hotel complex for a stay with plenty of activities by the Riviera Maya. This resort is close to the beach and has an all-inclusive package and several restaurants to fully satisfy your needs. The three swimming pools are a hit with kids, who get a special area just for them, like their parents. Just a stone's throw from the crystal-clear blue waters of the Caribbean Sea, your accommodation is spacious and offers you everything you need for an unforgettable holiday.

Practical information:

• 24-hour reception
• Check-in from 3pm
• Check-out by noon
• Car park
• Wi-Fi
• Laundry service
• Currency exchange
• Child care
• Pets are not allowed in the hotel
• Daily cleaning service

Rooms

The rooms in the complex are designed for families with a maximum of four people per accommodation. Enjoy the best in comfort with a King-size bed or two double beds.

Deluxe Room with Garden View

This bright and airy room overlooks the gardens surrounding the complex. Opting for this accommodation comes with in-room dining, enjoying pleasant and restorative sleep, relaxing watching television or using the Wi-Fi to browse the internet, or taking a little break over a cup of tea or coffee.

Deluxe Room

With its partial sea views, this room is equipped with a safe to keep your valuables safe, a TV so you can watch something while you relax and a minibar for a refreshing drink or two. You will feel nice and comfortable thanks to the air conditioning or ceiling fan.

Deluxe Sea View Room

Your room will be just the right temperature with the air-conditioning or ceiling fan. You can enjoy in-room dining, recharge your batteries with a tea or coffee, or use the Wi-Fi to share your photos on social networks.

Practical information:

• Television
• Telephone
• Radio alarm clock
• Wi-Fi
• In-room menu
• Minibar
• Tea and coffee-making facilities
• Air conditioning and/or ceiling fan
• Safe
• Ironing kit
• Bathroom full of features
• Hair dryer

Restaurants & Bars

Within the complex, a variety of restaurants serve up creative dishes made with quality products. Enjoy typical Mexican dishes in a warm and friendly atmosphere.

All-inclusive

Includes breakfasts, lunches, dinners, local beverages (alcoholic and non-alcoholic) and a range of services offered by the establishment (see on-site conditions).

Don Isi

Don't forget to reserve your dinner in this typical Mexican restaurant, where you can discover culinary specialities from every region of Mexico. The quality and the variety of food available will not disappoint.

Jaal-Ha

This international buffet restaurant near the beach will accommodate you for breakfast and lunch. The diversity of products available is sure to delight you, with fresh fruit, Mexican food, salad and raw vegetables, not to mention old favourites (rice, pasta, fries).

Practical information:

• Festival (buffet) - open from 7am to 11am, 12pm to 3pm and 6pm to 10pm
• Jaal-Ha (international buffet) - open from 7am to 11am and 12pm to 5pm
• Il Cuore de Rossi (Italian cuisine) - open from 6pm to 10pm (reservation required)
• Don Isi (Mexican cuisine) - open from 6pm to 10pm (reservation required)
• L'Atelier (French cuisine) - open from 6pm to 10pm (reservation required)
• Sea Food - open from 6pm to 10pm (reservation required)
• Steak House (American cuisine) - open from 6pm to 10pm (reservation required)
• Oriental (Oriental cuisine) - open from 6pm to 10pm (reservation required)
• Snack bar open from 7 a.m. to 11 a.m., 12 p.m. to 3 p.m. and 11 p.m. to 1 a.m.

Activities & Lifestyle

The BlueBay Grand Esmeralda has countless amenities. Concierge services, a car park, a medical service, room service for food delivered directly to your room... there are many options available to you.

Enjoy the pleasures of being on the seafront and the liveliness of Playa del Carmen using the shuttle service from the complex. It is free of charge and takes you to the city centre or the beach several times a day. To make all your family members happy, the resort is designed so children can have fun at the kids club, while their parents spend time working out on the machines in the gym or relaxing during a treatment at the spa.

Practical information:

• Three outdoor swimming pools with a surface area of 2,750 m²
• Separate area for children
• Gardens
• Free shuttle several times a day to the city centre and the beach
• Spa
• Sauna
• Steam baths
• Massages and treatments
• Gym with lots of fitness machines
• Two tennis Courts
• Beauty services
• Kids' club
• Beach towels are available
• Shows
• Golf nearby

Good to know

If you are travelling alone, you will be asked to pay a surcharge for a single room. This additional charge will be automatically included in your quote.

Child rates will be applied for children from 2 to 12 years old in the case where the child shares the room with two adults. If the child is travelling with just one adult, the surcharge may be applied on an adult basis. If your child or children do not fit into the age group mentioned above, the rate will be communicated to you at the time of processing your order. If the room is equipped with a bunk bed, the bed height is not suitable for children under 6 years of age.

For safety reasons, the wellbeing facilities of most establishments are not accessible to children under 16 years old. Similarly, it is possible that some amenities or services require an additional charge or are unavailable for exceptional reasons.

Unless otherwise stated in the service description, activities and any additional services available at destination are provided in the language of the destination country and in English.

The opening times and hours of the activities, restaurants and bars are provided as an indication only and may be subject to change. Contact the reception desk in order to be informed of any changes.

Appropriate dress is required. We remind you that gambling may involve risks of isolation, indebtedness, and dependency...

Any additional special requirements the traveller may request which are not included in the travel service description will be communicated to our service provider. Sending this information does not imply acceptance and PerfectStay.com cannot be held responsible for the fulfilment of these special requests. Only the service provider of PerfectStay.com can access this request on location and any additional costs may be paid locally by the traveller.

Unless expressly stated in the description of the services and accommodation, the hotel is not suitable for people with reduced mobility.

Transportation

Choose an offer and, according to your preferences, opt for a seat in economy, business or first class.

See the 'View flight info' section for details on each trip.

In order to best organise your time in the airport, we advise that you arrive 2 hours before boarding for a medium-haul flight, or 3 hours before boarding for a long-haul flight (more than 5 hours). Take advantage of your early arrival to pass through security and check your luggage.

You will be informed whether or not luggage is included at the time of your booking.

You will have the opportunity to add additional luggage for a fee.

There are several different cities that are typically offered as departure points. Your arrival destination will show in your travel documents.

Depending on the flight schedule, some arrivals or returns may be made at night with early arrival or late departure. You will not always be able to have your room available immediately and will need to refer to the check-in and check-out conditions of the hotel.

In the event that your transfer is not included in your hotel reservation, it may be offered at the time of your reservation as an additional option. Unless specifically mentioned, transfers may be made in groups of 15 to 55 people.

Important: the modification or the cancellation of a booking is only possible within the limits and including the fees outlined in our general conditions of sale.

Thank you for kindly taking note of the CO2 emissions produced by your means of transport: https://www.carbonfootprint.com/calculator.aspx

Formalities

The following details apply to any British citizen who, during a trip sold by PerfectStay goes to a foreign country. The following is a resource directing you to information related to your travel formalities (identification documents, vaccines, VISA, safety, travel advice, etc.), and may be subject to change. Please note that Brexit negotiations are likely to include travel document modifications, therefore please regularly check most updated information. Please see official resource for British citizens wishing to travel:
https://www.gov.uk/foreign-travel-advice

The official UK Foreign Travel site has updates on safety and security, including incidents such as pickpocketing and robbery, along with larger incidents such as measuring the risk of terrorism.
Detailed country by country here:
https://www.gov.uk/foreign-travel-advice

If you are travelling with minors, please be sure to verify whether or not you will require a consent: https://www.gov.uk/permission-take-child-abroad

Please note that these details serve as a guiding resource in order to ensure that you have access to important information in order to pursue the necessary travel formalities required before travelling abroad with PerfectStay. Please note that PerfectStay will not engage in obtaining travel documents for you, such as visas, and you are solely responsible for knowing the potential health risks you may face in the course of your travels for which you may require vaccinations or medications. PerfectStay is not responsible for ensuring your travel formalities are properly undertaken and will only act as an intermediary directing you to resources which have been known to provide reliable information concerning travel formalities specific to British citizens.

VACCINE

For information concerning travel health requirements (vaccinations, health risks, etc.) please see the following resources:
https://travelhealthpro.org.uk/countries
https://www.fitfortravel.nhs.uk/destinations.aspx
https://www.nhs.uk/conditions/travel-vaccinations/

VISA

For the latest information on which travel documents (visas, passports, etc.) British citizens will require by destination, please see the following resources:
https://visacentral.co.uk/visa-quick-check
https://www.passportindex.org/comparebyPassport.php?p1=uk&fl=&s=yes
https://www.travisa.com/Visa_Search

IDENTITY

Please be sure to verify that your necessary Identification documents (passport and/or ID card dependent upon the country to which you will be travelling) have valid expiration dates, i.e. verify your ID documents have not yet expired. Also, be sure to remember to bring these necessary documents with you. It is also recommended to make copies of all travel documents in the event of an emergency.

Travel documents

Once your reservation has been made, you will receive a confirmation e-mail before your travel documents are sent.

Regarding the transport documents (in the case of a reservation with transport included), we will provide you with all the information relating to check-in and luggage in the "Your travel documents" email, allowing you to leave with peace of mind.

To take advantage of all your reserved services (hotels, transfers, activities, etc.), you will receive one or more exchange vouchers to be presented to each supplier.

The contact details of the establishment will be specified in these documents, to help make your arrival at your destination as straight-forward as possible.

✆ Any questions?

NEED HELP FINALISING YOUR BOOKING?

020 3318 2660
Everyday from 8am-8pm (Local rates apply)

From Abroad +44 20 3318 2660 International call rate