Groupon is offering cash refunds* and/or the ability to convert unused Groupon credits to a cash refund to certain customers who experienced problems with their goods or vouchers (excluding travel vouchers) purchased between 1 October 2018 and 6 October 2021.
You may be eligible for a cash refund for goods purchases if:
You may be eligible for a cash refund for voucher purchases if:
You may also be eligible for a cash refund or conversion of unused Groupon credits to a cash refund if you purchased goods or services vouchers (excluding travel vouchers) between 1 October 2018 and 6 October 2021 and tried to cancel within 14 days of your purchase but were refused a refund**.
If you think you are eligible for a refund, please click below to fill out a form and submit a refund request. Groupon will assess all refund requests on a case by case basis within 7 working days and respond to your refund request to inform you whether or not you qualify for a cash refund and if so the next steps to obtain it.
*Customers that were offered a Groupon credit for the full purchase price and have fully redeemed the credit are not eligible for a refund. If you received a partial credit or have not fully redeemed your credit you may still be eligible for a refund.
** This does not apply to vouchers for ticketed events or where the date for redeeming the voucher was selected at the time of booking the voucher.