Basingstoke Country Hotel, Nately Scures

Staff excellent. Go the extra mile. Will def go back. Sauna and steam great.

My wife and I really enjoyed our overnight stay. The staff were very friendly and the food was lovely. We had a nice comfortable room which was very clean. I would have given 5 stars but we could not get a snack when we arrived about 3.30pm and were peckish plus the bitter was not available at the bar. The Guiness I had instead was good though.

I recently stayed at this hotel, and unfortunately, my experience left much to be desired. Let me break down the issues I encountered: Thin Walls: The room walls were paper-thin, making it difficult to get a good night’s sleep. Conversations and noises from neighbouring rooms were clearly audible. Lack of Organization: The overall organization of the hotel was lacking. From check-in to meal service, everything felt chaotic and disorganized. Subpar Evening Meal: The evening meal was a major disappointment. The pasta seemed like it had been sitting under a headlamp for hours, and the chicken was far from fresh. It’s disheartening when a meal doesn’t meet basic expectations. Unpleasant Cleaners: The cleaners, who were active around 8 am near the toilets, left very soiled and dirty cloths in plain view, close to the restaurant. This lack of cleanliness was off-putting. Early Wake-Up Call: To add to the frustration, someone banged on my door at 10:20 am, even though check-out was scheduled for 11 am. It’s not pleasant to be rushed out of a room before the designated time. Pool Charge Misunderstanding: The hotel staff tried to charge us for using the pool, despite our voucher clearly stating that pool access was included. This miscommunication was frustrating. In summary, my stay was disappointing, and I expected better from this establishment. I hope they address these issues to improve the overall guest experience

Groupon advertised the experience with incorrect images of the venue with a 4* rating, this was not the case. Also the room had tape round the windows and a TV with brown water damage inside the screen. The pool was dirty with changing rooms out of order and while using the pool there was a swimming lesson on with screaming kids ruining any chance of a relaxing experience.

Outdated, food was very poor and no spa … the offer is not real. The spa with three course meal is a poor buffet in an outdated hotel without spa …

Dreadful the poor was very poor standard paid for upgrade to executive room needs updating very scruffy I wouldn’t like to think what standard rooms are like