Brackendale Spa

Food and Drink
Knockerdown Farm, Ashbourne DE6 1NQ Knockerdown Farm, Ashbourne DE6 1NQ Directions
Today 9:00 AM - 5:00 PM Closed All Hours
Map & Contact Info
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About this Business

  • Cuisine
    English
  • Hours
    Sun
    10:00 AM - 2:00 PM
    Mon-Sat
    9:00 AM - 5:00 PM
  • Cuisine
    English

Comments

250
11 Tips
Verified
Report | 2 years ago
Excellent customer service, friendly staff. Spa changing rooms could do with an update.
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Report | 2 years ago
Great experience your staff are excellant
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Report | 2 years ago
We went to celebrate two of our friends birthdays and found the whole day wonderful. The staff were lovely and friendly and even booked us a table for the restaurant over the road. The treatments were great and so was the swimming facilities. Would definitely recommend to a friend and would certainly return - thank you.
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Report | 2 years ago
Really enjoyed our morning. Lovely setting and great treatments. Only slight let down would be the changing facilities
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Report | 2 years ago
Really enjoyed the back massage
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Report | 3 years ago
Thank you for the relaxing experience very much enjoyed
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Report | 3 years ago
We were very disappointed with our spa experience and would raise the following constructive criticisms which should help you to provide a far better experience to future clients: We were not properly greeted or made to feel welcome The therapists did not introduce themselves - we still don't know anyone's name! We were made a cup of tea (very nice) but then just left sitting for half an hour not really knowing what the plan was. The sauna was very dirty. Our treatments started at 2.10 pm - there was a long gap inbetween the treatments (at least 10-15 minutes) and they finished at 2.50 - this meant that we did not receive 2 x 30 minute treatments as per the booking. No client history was taken, we were not asked if the pressure was ok, no choice of oil etc - to not take client history is very dangerous - I suffer from chronic tension headaches and my daughter has allergies so these should have been declared and discussed prior to any treatments - also it is a lost opportunity in terms of marketing - if you don't know who we are and how you can contact us how can you promote your business and future events/offers etc?!!! After treatment we were then left again with a cup of tea and the fruit, which was very nice and we just decided to leave - we were back home 3 hours after we had left - very disappointed with the whole experience. At £69 it did not represent value for money - we had a full day at St George's Spa for £49 with an amazing treatment, lunch, aqua aerobics class etc and £69 for less than 2 hours, with only 2 15-20 minute treatments is not acceptable - I wish we had just gone to a salon and had one really lovely treatment each. In summary this looks like a business which is just not trying to wow their customers - they are obviously using the groupon to fill quiet days but don't feel the revenue they are receiving from offer is worth very much effort on their part. Not a good experience.
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Report | 3 years ago
Thank you for a lovely time.
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Report | 3 years ago
we had a lovely day and really loved the environment. we could have done with a bit of an itinerary and shown around the facilities as we weren't sure what was happening. This would only need to be brief as it was really lovely to have the facilities and time to ourselves. thank you for a lovely day!
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Report | 3 years ago
its a nice calm place to relax & very good value for money when bought with groupon
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Explore Nearby
Brackendale Spa

Sun
10:00 AM - 2:00 PM
Mon-Sat
9:00 AM - 5:00 PM
Groupon has verified that the customer actually visited Brackendale Spa.