Disorganised, flustered and quite stressful just to book an appointment. The merchant won’t book via email or text- you have to call for an appointment and then she will often say she’s busy when you get through to her, she will then ask you to call her back again later and then she can see what availability she has- a lot of work for a paying customer. It’s on you to keep calling and reminding her. She needs an assistant or a serious management course. Too stressful for me.

Very unprofessional. I don’t know where to start… for my patch test I didn’t receive a message to confirm my appointment so I called Paula the day before my appointment to confirm. She said she didn’t know we had an appointment and that she could squeeze me in at 2 but it would have to be quick (unprofessional - why was it not in her diary?) but i put it down to human error. For my next appointment, the same thing happened. She blamed the bad service inside the salon and said when she booked my appointment it didnt go through to the system so she didn’t know we had an appointment. Of course I called her the day before and although she was hard to get hold of, again she told me she could squeeze me in at 2:30 between clients. I got there at 2:30 and she was too busy chit chatting with her previous client so she didn’t see me until around 2:50. For my next appointment, she was late about 20 minutes although we told her there was somewhere we needed to be next. She cancelled the next appointment due to a family emergency which is understandable, so I texted her to see when we could reschedule and she read my message and ignored it. She then didn’t turn up to our last appointment and said she didn’t realise we had an appointment. She’s a nice lady but to be honest she lacks the professionalism and organisation to run a business in my opinion.