Trying to book a room was dreadful
No answer on telephones or emails
I must of rang 10 times and left messages . No one returns calls . Or emails .
Eventually after 13 days of trying to communicate I got to book a room .
Carole
Report|a year ago
The reception staff
Kim
Report|2 years ago
Staff were very friendly
Andrea
Report|2 years ago
Very misleading picture on the website there is no deluxe about this place. Four Stars more like 2 at a push. Restaurant food more like a cafe. Served up with Tesco £5 special offer Prosecco. Place needs a good clean. If you eat in to restaurant they put a £8 surcharge on your room bill. Why anyone would choose to sit in a dirty restaurant and then get charged for the pleasure. Very Poor
Amanda
Report|2 years ago
The fact that it was a castle
Maxine
Report|3 years ago
Lots of history, setting, cream tea
Fern
Report|4 years ago
Dirty and falling apart, mouldy and damp. I am embarrassed to have given the stay as a gift.
Miss
Report|4 years ago
The simple opulence and its grounds, the food and the staff
Jacqui
Report|4 years ago
impressive from the entrance way through to
the reception & lounges.
The staff very friendly, & professional.
The bedroom huge & spotless
The food was very good
Marjorie
Report|4 years ago
Sent to a room two floors below reception, found it after a route march. No offer of help with luggage. Room was nothing like any of the photographs on web site. It was very small, dirty marks on the walls, and window frame had black marks all over where the paint was missing. We had been looking forward to a luxury stay but this was certainly not it. What a disappointment.
