The Escape Spa @ Hilton Cardiff

Salon
The Escape Spa, Hilton Cardiff, Cardiff CF103HH. The Escape Spa, Hilton Cardiff, Cardiff CF103HH. Directions
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71% of 34 customers recommended

From Our Editors

With woodwork and earthy tones helping to create an air of tranquillity, The Escape is located within the Hilton Cardiff hotel in the heart of the city. The treatment menu includes hot-stone massage, facials and traditional beauty treatments such as manicures, waxing and tanning. The hotel serves up tasty dishes in the contemporary Razzi Restaurant.

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191 Tips
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Report | 3 months ago
Very Professional Staff.
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Report | 4 months ago
Only one treatment room for two people. No changing facilities there apart from the female changing room for the oil and gym. Had to walk around the pool area in our towels to the treatment room and vice versa. Treatments were very good just a shame about the facilities.
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Report | 4 months ago
Save your money and don't go. Started bad when it took 4 days of ringing to book it and 3 unreturned voicemail messages. The treatments are rushed 45 minutes in and out including getting dressed and undressed. You have to walk through the gym so no where to sit and relax afterwards or to shower. The toilets were awful one blocked, one had broken lock and one had the sink broken then the bread was stale and hard on the cream tea sandwiches. Plus they only told us we could use the pool after we finished our treatments not when booked so didn't take bathing suit.
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Report | 4 months ago
Hidden charges £15 to valet park & £6 each to use pool etc, pleasant staff & treatments were nice but basic - not wowed by any means. Cream tea was a saving grace - very enjoyable
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Report | 5 months ago
was very disappointed with massage, paid £120 for two of us, had bettter massage for cheaper price
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Report | 5 months ago
treatment was nice, but wouldn't really recommend the facilities. relaxation room was more like a waiting room, playing the same music as the gym next door, no where to put clothes in treatment room, had to use the floor, noisy air conditioning unit in treatment room made it difficult to relax
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Report | 6 months ago
Experience failed to live up to expectations.
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Report | 10 months ago
It is impossible to contact the spa via phone. I left numerous messages, no-one called me back. I managed to book eventually but found the process stressful and obstructive. I did not feel welcomed by spa staff. There was no space to relax in the spa after the treatment. I would not recommend it.
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Report | 11 months ago
Absolutely appaulling service
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Report | 11 months ago
Had a really lovely time both my mother and I. Only feedback I can give is perhaps investing in some sound insulation, had a group of girls using Jacuzzi and could hear their conversation mid massage. Treatments itself were amazing and we are already talking about coming back!
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The Escape Spa @ Hilton Cardiff

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