BEST WESTERN Dover Marina Hotel & Spa

Spa
Dover Marina Hotel & Spa, Dover CT17 9BP Dover Marina Hotel & Spa, Dover CT17 9BP Directions
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91% of 128 customers recommended

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From Our Editors

A four star seaside venue, BEST WESTERN Dover Marina Hotel & Spa is positioned in a prime location within walking distance of the town centre. The town’s famous eponymous white cliffs are within easy reach, as are the ferry and cruise terminals and the Eurotunnel. Rooms offer guests free Wi-Fi, 19th century Victorian decor while many also boast a sea view.

Comments

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215 Tips
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Report | 2 days ago
Our treatments didn't start on time, they felt rushed and I don't feel it appropriate to have a manicure on a towel laid out on a massage table, the quality of the manicures were poor for the price paid, it was no different to anything I could have done at home. The afternoon tea was not to the same standard as when we have previously visited. The children's afternoon tea was very scant, no fruit, a bowl full of marshmallows on the bottom tier seemed odd on their own with no dipping sauces. No one checked to see if everything was ok or indeed if we wanted further drinks. Disappointed and will be thinking twice before booking again.
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Report | 9 days ago
Would reccomend the facial - it was lovely and relaxing. Afternoon tea was delicious.
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Report | 20 days ago
Afternoon tea was really good, lots of sandwiches and cakes a scone and plenty of tea. The spa is very disappointing. My friend for medical reasons wasn't able to have the available treatments so was allowed to pay an extra £10 to have a pedicure. It was quite average, feet were soaked in a plastic bowl, no pumicing or filing and then a colour on the nails. I had a shellac put on my nails as I had a nail paint before with the same deal and it was terrible so I paid an extra £10 for shellac this time.
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Report | 25 days ago
A great value deal! The staff were all so friendly and professional. Our afternoon tea was really tasty and we felt very pampered in the spa.
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Report | a month ago
We had a lovely time, the ladies in the Spa were brilliant and the Afternoon tea was amazing and staff very professional.
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Report | 2 months ago
Generally the hotel was lovely, nice atmosphere. The treatment was great( my daughter and I had the back massage) but although access to the facilities were included , those were limited to a sauna and gym so you could not spend the whole day there. The afternoon tea was great but service was to be desired. We were shown to the table but once we were served no one came tto our table. We had to ask for the fizz that was included. We asked a waitress if we could have a box to put the cakes to take away as we could eat it all . We waited 15 mins but she never came back eventually we asked another waiter . He brought us a box not a carton one but a polystyrene ( like the one you get a kebab in) That was not good. But other than that it was a good experience. The best thing was the hotel provides you with a parking permit for the day
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Report | 3 months ago
Great value for money
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Report | 3 months ago
We booked 5 vouchers for a friends 50th birthday. I had a rather unpleasant dealing with a member of staff on the phone. I was told at time of booking that we would be given robes and slippers. I called the day before to confirm to be told this wasn't true and it wasn't the hotels problem that we would not be able to get any at 7pm on a bank holiday. We arrived having booked our afternoon tea early at 11:30 as the first treatments started at 1. We were then told that the restaurant didnt open until 12. There was a very helpful lady who tried to arrange an alternative for us. The afternoon tea itself was lovely. It didn't come out at 12 so we had to rush it as we needed to be down in the spa at 12:45 half an hour to eat an afternoon tea is not really enough. Upon arriving in the spa we then were offered robes and slippers and offered to sit in the relaxation room. Unfortunately we had varying experiences. One of my friends had a lovely facial. Mine was fine but the therapist didn't speak to me once about my skin or at all apart from at the beginning and end. Three of my friends had manicures. They did not last 30 mins as advertised. Their cuticles were not trimmed, nails not painted properly and by the time we got out they were scatched and varnish coming off. The nail varnish across all three were not good quality. To be honest it felt like a conveyer belt. It was advertised as a spa day but really was not. A disappointing birthday present to have paid for.
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Report | 3 months ago
Lovely afternoon noon tea. Used a Groupon voucher and the beauty treatments were fantastic. Back massage and Indian head massage highly recommended
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Report | 3 months ago
Afternoon tea was amazing, the scones just scrumptious. Excellent quality. Girls day out and we all thoroughly enjoyed our treatments.
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