Wouldn't even give 1 star but had too. Got there to be told I should of been there at 2pm when I booked 3:30 and my confirmation said arrive 3:15, didn't get to use the voucher. Awaiting refund but company not answering my requests. Manager said it happens sometimes when a platform is double booked online? As a compensation he said he would waiver the £6 additional weekend fee, the same £6 he told the lady next to me she didn't have to pay as they only run at weekends but the staff made her pay onsite. The older man who took out the bikes was very rude to me on more that one occasion to the shock of the other people waiting. I have since been chasing the manager and awaiting a refund. So much for a fun gift for my husband! I appreciate accidents happen, but it costs nothing to be polite.