Beware of this salon! I have an extremely unpleasant experience at Fusion two days ago. 1. The waiting time was more than an hour in total. 2. They tried to impose surcharge on me unreasonably. 3. Claire, the hairdresser, was unprofessional in her conduct. 4. She ruined my hair. Let me explain below.
I had an appointment to redeem my voucher for cut, blow dry and conditioning treatment. I arrived on time by 3pm, the time slot agreed upon when I called last week, during which I was told it would be an hour as I have short hair (it would be longer if I had long hair). On arrival, I was told to wait for 10 min while Claire, the hairdresser, attending to another customer. But I waited for 30 min sitting on the sofa, and then another 5 min on the chair over the hair-washing basin before, Claire came back to shampoo my hair and condition my hair. After that, half way through cutting my hair, she asked me if she could go back to the customer she had been serving before I came for a few minutes. I said yes. But that 'a few minutes' turned to 20 min and I was left with wet hair on my head all the while. When the haircut was done, I looked at the mirror and realised it wasn't shorter at the back as I had wanted (and as it used to be). Claire said she could trim it so I let her. And then suddenly she just pulled my hair and cut very quickly, and did not show me the result, couldn't wait to send me off. As I picked up my jacket (yes, she didn't bother to get my jacket for me), she said there was a surcharge. I asked why? Claire said it was a restyle and there's a surcharge for it, echoed by the man at the counter. I told them I had read the fine prints carefully and knew surcharges only applied to long hair, and I have short hair. Claire insisted that it was a restyling and it took a longer time to cut a short hair. (It took a long time because she went away to serve another customer midway!) The man, for whatever reason I didn't know , asked if I got the voucher through Treatwell or Groupon? I told him Groupon. (I later found out the price for the same service is cheaper at Treatwell.) He retrieved the voucher I gave them when I first arrived from the bin and checked the fine prints. He then said, 'It's alright. It's a Christmas present for you.' What? I paid for the service and it was my gift to myself. I followed the rules. It was an insult when he said it was a Christmas present from them. I decided not to give them any tips.
It was When I came home I noticed the damage done to my hair. I checked the reviews and found that I am not the only one who has been unreasonably asked to pay more. It seems the salon advertises on Groupon to attract more customers but unable to keep up with the volume; not only they let the customers wait for a long time (in my case, for a 3pm appointment which was supposed to be done by 4pm, I didn't get to leave until 4.45pm, with a total of one hour waiting time in between) the hairdressers become stressed up and put their resentment on the customers. I agree with other reviewers who said the hairdressers care more about their regulars - how shortsighted they are! I could have been a regular if they had provided a good service. It also seems that they prey on those who, perhaps in their eyes, easily relent. Well, I may seem one but I am not. They should compensate on the time I spent on waiting, and on the damage done on my hair.
I am not one to be bullied or preyed on. The case has just been opened, not closed.