DoubleTree by Hilton Hotel London - Kensington

Restaurant
100 Queen's Gate, London SW7 5AG 100 Queen's Gate, London SW7 5AG Directions
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69% of 68 customers recommended

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From Our Editors

Nestled in the prestigious Kensington area, DoubleTree by Hilton Hotel London is a contemporary hotel boasting traditional regency-style façade. It features a selection of rooms that are equipped with a flat-screen TV, Wi-Fi and an in-room safe. Guests can visit the hotel's restaurant to be regaled with an array of meals, afternoon teas and cocktails that can be enjoyed at the stylish terrace. Visitors can also work out at the fully air-conditioned 24-hour gym and unwind at a selection of private steam rooms.

Comments

250
33 Tips
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Report | 4 days ago
Not the best afternoon tea. Not much selection and cakes could be a lot nicer
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Report | 6 days ago
We were spending a long weekend in London and wanted an afternoon tea near our travelled locations.The food was lovely. However; Unfortunately two of the younger members of staff felt the need to laugh & stare male and female. We arrived and felt talking between all staff members due to not including our children within this package and some unessessary confusion. We did note this upon time of purchase which was received by the merchant. We had paid for 4adults and did not include our children within this price as we were unsure if they would eat it. We ordered the children something separate at this same time. There was no children's menu so we had to ask for availability & prices. We felt that due to not purchasing an afternoon tea for our children there was unessessary judgement and felt an atmosphere. Unfortunately due to this lack of professionalism by staff members we did not enjoy our afternoon tea as we should have. No matter the customer's choice of dining options, professionalism should be of high standards at all times. No customer should be made to feel uncomfortable or out of place. I believe now that we should have stayed in our five star hotel or found an equivalent, which is a shame as the doubletree's have always been pleasant and well presented. Please note that the service from the elderly gentleman waiter was not fully included in this review.
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Report | 14 days ago
When we arrived we immediately had our tea but we had to wait half an hour for food,so by the time we had food tea was cold. When the waiter brought the food one of the scones dropped on the chair and he just picked it up and put it back on the plate. I asked for a clean one and the next one was frozen inside when I tried to cut it. The sandwiches were not fresh and the little mousses not tasty at all. Not a good time and it was suppose to be a special occasion.
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Report | 15 days ago
Good location
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Report | 20 days ago
I will not be going to here for afternoon tea again, the selection of cakes was ridiculous! 1 cake in 2 different flavours!!
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Report | 22 days ago
Expensive for a dissapointing tea
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Report | a month ago
The service was really good. I do think a bit more could have been given in the afternoon tea for £25 Having said that we can only eat so much. I think it is a little overpriced for what you are given. The hotel is lovely and the staff very good.
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Report | a month ago
Stale sandwichs unpleasant staff
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Report | a month ago
We only went there for afternoon tea, which was delicious. Nice room where the tea was served.
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Report | a month ago
All requirements were taken into account. was nice and quiet so we got to really enjoy the whole experience. the food was all very fresh and staff were also friendly and professional
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DoubleTree by Hilton Hotel London - Kensington

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