Imperial Beauty Spa

Salon
8 Kensington Mall, London W8 4EA 8 Kensington Mall, London W8 4EA Directions
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72% of 138 customers recommended

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From Our Editors

Trained therapists at Imperial Beauty Spa tend to an array of their customers' beauty and wellness needs. Waxing and threading are available alongside skincare and radio frequency treatments. Holistic services, in the form of facials and massages, are also on offer at this salon, which uses state-of-the-art equipment, and boasts to use products created from natural ingredients.

Comments

250
62 Tips
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Report | 3 months ago
Was so lovely
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Report | 3 months ago
Lovely lady carried out the treatment and very patient and calm. I would definitely go back :)Excellent service!
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Report | 3 months ago
The massage was very nice but manicure/pedicure was rushed and the therapist was uninterested. When intending to go back for facial via voucher the salon cancelled the voucher ( broke the contract) all of a sudden introducing new T&C's- new customers only. I understand why but you can absolutely not do it after you already closed the contract. Bad customer service to pull oit like that and without any apology or offer.
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Report | 5 months ago
waited an hour for my appointment and the lady was so unprofessional
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Report | 5 months ago
Frost of all the delay of my appointment was 30 mins, than I supposed to get skin analysis and a facial, all I got was a very quick facial. The lady has not explained me what she is using on my skin.
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Report | 5 months ago
I had the gel manicure, lady that did it did a really good job. Very quiet tho, not necessarily a bad thing! Other younger girls working in salon seemed quite unprofessional, personal calls on their mobiles on reception desk (the manicure tables were nxt to this!) another friend/customer came into salon and staff member showed her her surgical scars. Not sure I'd pay full price for a treatment there but using a Groupon voucher was worth while
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Report | 5 months ago
Very relaxing facial and lots of tips given. Enjoyed the experience very much. Thank you
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Report | 5 months ago
Amazing massage by Alma. Loved it!!
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Report | 5 months ago
Worst customer service I've ever experienced. First, they flat out refused to accept any Groupon bookings whatsoever. When they finally agreed to book my treatment they told me my "choice of massage" was no longer a choice as they weren't willing to put all the effort of a deep tissue or more intense massage in for the "pittance groupon vouchers are worth". This vendor should be immediately banned from groupon. They are giving the entire premise of groupon a bad name. An absolute disgrace.
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Report | 5 months ago
Absolutely beautiful room relaxing atmosphere will definitely go again.
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