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Jackie and Co Kilburn

Hairdresser
326 Kilburn High Road, London, GREATER LONDON NW6 2QH 326 Kilburn High Road, London Directions

Deals (4)

From Our Editors

Boasting two locations, Jackie & Co offers an array of beauty treatments for men, women, and children. Their services include hairstyling, locks extensions and hair care, as well as waxing and nail art.

Comments

250
16 Tips
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Report | 5 months ago
excellent service all round
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Report | 6 months ago
The staff wz amazing dine superp highlights. The lady was very kind and hard working done a great job
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Report | 7 months ago
Basically, the hidden charge as they justify it "for a toner" was almost the same price as the voucher, which I felt was totally unreasonable. When I arrived to the salon, they informed me that the extra charge will be £30 at least (even tough my hair is long, the highlights needed only to top up the work that's already been done about 5-6 months ago), I felt totally surprised and asked to speak to a manager. The manager was in a different salon, and they kept me there for more than an hour until they actually got through to him. When finally speaking to the manager and explaining my frustration, he said I better come to his salon and he would be willing to "see what he can do for me". I had a baby on me, so we traveled for about 40 mins to Hammersmith salon, where he greeted me and said that he would be willing to reduce the price to £20. By then I would have already lost 2 hours of my time and spent some money on the journey to get there, so it came up to almost the same amount anyway. I asked Groupon if it was reasonable for the salon to charge that much extra (which to me felt more like a hidden cost), but the answer I got was: "it says from £10 so could be anything". Well, they don't say this on the phone when booking an appointment, and with similar deals in the past I used to pay up to £15 max, so this was a total surprise to me! Anyway, it was actually my birthday, so this experience made it more stressful as I had to rush back to a restaurant where a table was reserved, so I could great my guests when they arrived. Even though I did get a good haircut in the end, I just wish I was warned in advance, so I could make my choice according to my budget and not be hit by such a stressful "surprise" on the day.
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Report | 7 months ago
My hair is technically nice in the over all outcome, but the vouchers are misleading. There are extra costs for toner etc, so you're not getting the deal advertised. There seems to be some problems in communicating this so be careful you don't get caught out. All the staff are very nice and welcoming. Thanks!
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Report | 7 months ago
My hairdresser Polly was a very lovely lady from Brazil. She managed to colour my hair the colour I have been to tens of other salons who never quite get it. She was very funny and warm and gave me lots of advice on hair care to maintain my colour. Would definitely recommend this salon
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Report | 8 months ago
I was so lucky to have Jack as my hairdresser not only did he do a great cut and colour but he was very personable and funny. All the staff were friendly and welcoming. I’d definitely go there again - highly recommend it
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Report | 9 months ago
They let newly qualified hairdresser do Groupon customer My coupon was £36 for cut, blow dry + either 1/2 head highlight OR full head colour. As I had lots of grey,I wanted full head ROOTS only. My hear is just below shoulder; they insisted on charging me EXTRA £30! I called the owner later, he couldn’t explain it!!!
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Report | 9 months ago
First of all there was no customer services start off with and they didn’t even greet me nothing and then they told me to sit down on the seat. The lady brought out a colouring chart asked me to choose the colour, I told her I wanted dark chocolate brown very dark my hair was already light copper colour so it’s an easy procedure to change it to a dark dark brown. Obviously these are professionals so I didn’t question any of the procedure. At the end when they washed my hair and I finally saw the colour literally made like little difference to my original colour like a little different to my original colour I was so annoyed and they didn’t even say sorry or try to offer me anything that can correct the mistake. So one of the hairdressers in there came up to me and said next time come back in two weeks time and will offer you £25 to try and go dark again. why would I go to waste more money on that.
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Report | 9 months ago
loved the colour and Jack was really nice and helpful
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Report | 10 months ago
Very friendly and professional atmosphere, also had a great cut and colour!
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Jackie and Co Kilburn

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