Live True London, London

Amazing service great experience

I booked through a Groupon voucher and the process was very smooth through email. I was booked with Abbey and she was amazing — so kind and gentle. I highly recommend the bespoke treatment, it left my hair very shiny and soft. Abbey also gave me the best haircut I’ve ever had. Thank you, Abbey!

When I bought this Groupon, I thought that if I liked the service I would keep coming back. But I will never return. I visited the Soho branch and the staff was rude and dismissive. They welcome you like you came to make them work, they are not happy to see you. I went in feeling positive and excited for a change and left feeling drained. When you visit a business, you expect them to be helpful and make you feel good and resolve your needs. Instead, I felt like they were just going through the motions and didn’t care about anything I politely asked. When I kindly asked her to not cut a bit more, she literally said “OMG calm down,” even though I wasn’t being rude at all. Despite that, she still cut my hair shorter than I really wanted. She also shampooed hair two times, not washed the back hair at first wash, washed at second . I also noticed another customer leaving with a small part of their hair still unwashed at the back.

Nice blowdry and moisture treatment.