Prana Spa

Massage
7 Melcombe Street, London NW1 6AE 7 Melcombe Street, London NW1 6AE Directions
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50% of 32 customers recommended

From Our Editors

Prana Spa offers a wide range of beauty and wellbeing therapies aiming to inspire calm in the body and mind. From revitalising and detoxifying facials to aromatherapy and full-body massages, they are firm believers in the use of natural products and treatments.

Comments

250
11 Tips
Verified
Report | 18 days ago
Very difficult to book -never answers phone and to answer e-mails took days .
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Report | 20 days ago
Still waiting to get an appointment. I sent them a long, detailed list of dates and times when I was able to go, and they eventually wrote back after a week offering me a time that wasn't in my list. Then they were a bit stroppy, reminding me that "appointments are subject to our availability". Nobody said that they weren't, but surely the client's availability is also part of the equation? If this is the customer service when they are trying to attract clients, what is it like when they've relaxed?
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Report | 3 months ago
I went there long time ago and had such a bad experience The person who did the massage wasn't qualified at all!! More like a receptionist Now I see this company on groupon again !!don't buy it!!!! this place is not profellional
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Report | 8 months ago
I bought a full body massage but only had the back of my body done. When I queried this I was shouted out the building by owner and manager and accused of wanting a free massage. Absolutely rude Avoid this place
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Report | 8 months ago
The massage itself was not bad but I was very dissapointed with management. As I booked my sessions in January i didn't realise that my 3-d session was booked on 25-th of March, Good Friday. But all my bookings were confirmed. And as soon as I didn't recieve any warning messages from them I went for massage as usual just to discover the place was closed. I sent them an e-mail the next day but they simply didn't reply.
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Report | 8 months ago
I had trouble booking an appointment with Prana Spa Groupon voucher. Although I finally managed to book a treatment, the days and timings they offered me were very limited and inflexible.
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Report | 9 months ago
Amazing massage and therapist but very difficult to book, 2 appointments cancelled for no actual reason, very rude help desk and with attitude, probably as he and she could remember how rude they had been in more than one occasion at the phone and via email, I haven't even been greated and welcomed when got in the spa The access to the spa is impossible to find as you need to go through a chemist shop. The shop was closed on the day of my appointment so the neighbors told me to get into the shop and go downstairs, and I did it, but as the shop was closed and no lights on I found it quite dodgy Good price for the deal but that's it
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Report | 10 months ago
Inflexible with changing appointment. Massage didn't last the full hour (45 mins..)
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Report | 11 months ago
The massage was not 'deep tissue' at all. It was more like an oil rub.
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Report | 11 months ago
It was a pregnancy massage, but the facilities were not appropriate for such a massage. The therapist was not aware about the type of massage, so I had to clarify the confusion.
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