Serenity

Gym
Radisson Blu Hotel East Midlands Airport, Castle Donington, LEICESTERSHIRE DE74 2TZ Radisson Blu Hotel East Midlands Airport, Castle Donington Directions
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85% of 112 customers recommended

From Our Editors

All manner of beauty and relaxation needs are catered to at Serenity, which is within the Radisson Blu Hotel East Midlands Airport. Here, visitors can take a dip in the pool, keep fit in the gym or take it easy in the steam room. A wide variety of spa and beauty treatments are also available, with waxing, manicures and facials all on offer, along with pamper packages for those seeking a little indulgence.

Comments

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59 Tips
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Report | 21 hours ago
Serenity is not serene I bought a spa day with two treatments and although this was through groupon, would expect a relaxing experience unfortunately this wasn’t the case. From walking through the door, I wasn’t holding out much hope. The two treatments hadn’t been organised very well, being split throughout my 4hour visit (ie. 4pm & 5:30pm) this would then mean I didn’t have much time to relax and would constantly be getting changed/showered. However they did put the treatments together after I complained. The pool: it lack’s ambience and there are only 4 beds to lounge on – there were wet towels left on the beds with no-one in sight and hotel guests using them. People are able to look in through the big windows from outside which also makes it not a very relaxing experience. Changing rooms: Very small facilities. We were given one locker between two of us (I expect as they wanted to leave some spare for hotel guests). The said the lockers were big however reality is they were tall and very thin. We had to strategically try and get our bags and clothes in. Hairdryers and mirrors are placed in a communal area outside the ladies and men’s changing room where everyone who walks through can see you!? Treatments: Not like any other treatment I’ve had before. I had a back massage which felt more like a tickle and a pedicure which was creaming of the feet and nail varnish which looked very nice after however I thought it should include soaking of feet, filing rough skin, etc. My mums facial and manicure weren’t any better. Service: Communication was poor, I even had a door shut in my face as the lady doing my treatments didn’t explain that she would just go and set the room up before I went in. On a positive, we were given a lovely chocolate chip cookie however this did come with warm orange juice! Overall the spa is lacking severely and it not worth the money I paid, bitterly disappointing.
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Report | 6 days ago
I meant 5 stars for the beautician she was lovely . Treatments were very good But swimming facilities only one star beds by pool was dreadful you couldn’t adjust them Change room and shower poor . Didn’t go to the gym But that looked fine .
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Report | 13 days ago
great massage and facial, helpful staff.
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Report | 18 days ago
The back massage was wonderful. This is not a spa though. Feels like they are trying to make it something it is not. Small pool, 1 steam room and 1 sauna and small gym that was used by all the hotel guests and not enough loungers to relax. Not very comfortable. There were school lockers and a bench. Small and not enough room.Open showers No real welcome. Disappointing!
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Report | 21 days ago
I went with my daughter as a treat for her after finishing her GCSEs. Our massages and manicures were lovely, and the staff were great, but the facilities are fairly basic and the changing area is tiny. The pool is quite small with only 4 loungers and all of these had towels on, even though we were the only ones using the pool area! It was cheap though, so I suppose you get what you pay for? Really couldn’t fault the staff though 👍🏻
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Report | 24 days ago
clean calm environment, friendly staff, good range and delivery of treatments, fantastic massage.
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Report | a month ago
Nice and relaxing had two treatments and used the hotel facilities. Host was obliging and lively to talk to. Masseuse was lovely too.
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Report | a month ago
Fantastic spa afternoon, staff were very friendly ... I had a back massage and pedicure and the treatments were amazing... keep the fantastic service up well done... will definitely return..
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Report | a month ago
The facial was one of the best I have ever had
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Report | a month ago
Lovely welcome. Easy to find. My therapist was lovely bit my friend told me that her therapist didn’t communicate and her massage wasn’t very good. But I was very pleased with my hot stone massage and my mini pedicure. Highly recommend it. And the pool was lovely and the saunas. It’s small but very nice. Had a lovely afternoon.
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