DoubleTree by Hilton - Non-Accommodation

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Woolsington Rd, Prestwick NE13 8BZ Woolsington Rd, Prestwick NE13 8BZ Directions
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From Our Editors

Located next to Newcastle Airport, the four-star DoubleTree by Hilton is a modern hotel catering to the needs of families and business travellers alike. There's over 170 guest rooms, each providing a host of contemporary amenities, Wi-Fi, and LCD TVs. The fitness suite has an array of the latest workout equipment, and there's five meeting rooms including a 2,000 square foot ballroom which can accommodate up to 150 guests. Dining options include Fratello's restaurant which serves a host of Italian classics, and the laid back Columbus Bar where bartenders prepare cocktails to help visitors unwind. The hotel has convenient Metro links to the rest of Tyne and Wear, and is close to the A1 Motorway.

Comments

250
25 Tips
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Report | a year ago
We asked for strong tea & that's exactly what we got. The sandwiches & cakes were varied & tasty. Lovely venue & very nice staff.
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Report | a year ago
The bar area was a little chilly so we had to keep our coats on
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Report | a year ago
We had to wait for a pot of tea we ordered, the server had to be reminded twice before it arrived.
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Report | a year ago
The afternoon tea was served in the foyer and all of the tables were empty but all covered in dirty tea dishes. We had to send the first round of sandwiches back as they were dry and looked disgusting. We waited 15 minutes after the food was delivered before I had to request a pot of tea. Service was terrible and apparently the chef was 'kicking off' as too many afternoon teas had been booked in. Hence the haphazard display of sandwiches.
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Report | a year ago
I do go for afternoon tea once a month in a different place so I do compare them. There were a few things that happened that they may want to improve. We had to wait 10 mins for plates after we received our food and then I had to go looking for staff to get them myself. The drinks were wrong when we first went in. Then we had to go looking for staff again when we wanted the tea. I have had a few afternoon teas for a similar price and feel the sandwiches need to be a better selection for an afternoon tea. I was a little disappointed with the scones as they seemed like any shop bought scones and lastly the small tart cases fell to pieces as they were soggy. It sounds very negative but we still enjoyed it.
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Report | a year ago
When you offer a luxury afternoon tea it is essential that the scones are fresh and the sandwiches are more interesting. The pastries were delicious
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Report | a year ago
Girl who served us was excellent. Food was also very nice.
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Report | a year ago
Customer service could be better. I don't want to hear staff talking to each other over my 1to1 conversation - I'm simply not bothered with what the staff are doing or need to do - a girl and a manager full of their own importance. The food was ok - very basic compared to other afternoon tea experiences. Nice surroundings and I liked the fact that I had a choice of areas to sit, however, maybe this was the reason for poor customer service -people too spread out for the amount of staff on duty. Saying that the manager and the chatty girl could have helped the young man on duty who seemed to be doing everything - he was great just too much for him to do alone.
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Report | a year ago
still waiting for the manager to phone
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Report | a year ago
Poor quality food
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DoubleTree by Hilton - Non-Accommodation

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