It was awful. The room we had was filthy. Nothing was open as promised. No entertainment as promised. Had to book 2 days in advance for the pool. No restaurant, take away only. Complained to the office and said we're leaving. Complained to head office two days later with the managers report, my comments and all my receipts and they told me they couldn't provide a refund. I was appalled at this response as our room alone was disgusting. Stains on the bedding and pillows. Hole in the wall. Radiator half hanging off. It was revolting. 1 ruined birthday and 1 upset child. Annoyed is an understatement
Ryan
Report|7 months ago
By far the worst place I’ve been been.
Judith
Report|7 months ago
Very dated and not as clean as expected it to be with Covid would not return .
Joy
Report|7 months ago
It was disgusting will never go
Again
Zoe
Report|7 months ago
Avoid avoid avoid!!! We didnt unpack turned round and left straight away. Absolutely vile. Dirty rubbish all over bird poo feathers dirty linen and matresses lying at end of apartments bins overflowing. Parents drunk everywhere smoking weed .. fag ends scattered all over the place, no staff presence apartment was filthy didn't put one year old down before we turned round and walked out. Booked for 24th still havent heard back off Groupon or pontins re refund absolute shambles
Vidah
Report|7 months ago
I wouldn’t recommend it I want a part refund on this trip the rooms were filthy we had to go to a local supermarket and purchase cleaning products to clean don considering it’s a COVID pandemic and I been sheilding for 6 months however in my sister Challet the tv wasn’t working had complained but they still hadn’t resolved it the handle on the window was broken and also there was no nothing there the kids couldn’t play in the play area because some of the pandemic others because of the weather however there was no blue coats till the day we left and then we weren’t told what time to check out had a rude cleaning lady telling us off shocking and we had a family next door shouting and screaming smoking weed with kids there and the rails on our block wasn’t safe at all was ready to come off.
Zoe
Report|7 months ago
avoid avoid avoid!! Utter dump dirty and unsafe for children. Drunk smokers everywhere smoking, smoking weed rubbish and bird mess everywhere absolutely disgusting we didn't even unpack registered complaint on exit still to hear back off pontins and groupon as of yet haven't managed to get in touch either to discuss my complaint. Disappointing isnt the word.. ruined all our plans cildten
