Q&A with Amazon

How do I use my Amazon discount code?

Once you have copied the code given, continue to the Amazon website and select your items. When you have selected them all, proceed to checkout and click through the delivery address and confirmation pages until you get to the ‘payment method’ page. Scroll to the bottom of the page to find a box for your promotional code.

How long will my Amazon delivery take?

While Amazon deliveries vary from vendor to vendor, the majority of items will have a standard and next day option, with Amazon Prime customers enjoying a one-day delivery time.

How do refunds work with Amazon?

You have the right to cancel any order within 14 days of receipt. For Amazon run sites, you will have 30 days after the receipt to return all undamaged and unused products for a full refund.

How do I track my Amazon parcel?

While not all Amazon items can be tracked, if you head to your order details page of your account, you’ll be able to see the status of your item if it is eligible for tracking.

How do I change my Amazon order details?

Provided your item hasn’t been shipped, you can change the details of your Amazon purchase in the ‘orders’ section of your account. This includes address change and full cancellation.

10 amazing Amazon ecommerce facts

Do you use Amazon? If so, you make up one of the 310 million active customers who use the e-commerce platform on a daily basis. But how much do you actually know about this industry leader?

Here are 10 random and fascinating facts about the website.

1. The worst 40 minutes in retail history

When the Amazon website went down for a mere 40 minutes in August of 2013, it’s estimated the company could have lost out on as much as $4.72m. That’s using their then-average sale-per-minute valuation of $117,682 every 60 seconds. It’s safe to say having a disaster management plan in place is a must for any business, even a giant like Amazon.

2. A-to-Z

There’s a very particular reason why the A and Z in the company logo are the two which are connected by both points of the trademark “arrow smile”. This is a sign from the business that they’re happy to deliver from “A-to-Z” – anywhere in the world. Clever branding, to say the least.

3. Providing rapid employment growth

Amazon provides a whopping 27,500 jobs to workers in the UK alone. These are split between a number of their different departments. 20,000 of the positions are taken up in fulfilment centres and delivery stations, while the remaining 7,500 are in corporate, web services, and research and design roles.

4. Giving back to the economy

Amazon has given a whopping £9.3bn back to the UK economy since 2010 alone. It just goes to show how despite having their own interests at heart, a large corporation can still have a positive impact on the society around them.

5. The first book

As many people know, Amazon started off as a vendor who only sold books. But do you know what the very first product they ever sold was? The answer is Fluid Concepts & Creative Analogies: Computer Models of Fundamental Mechanisms of Thought. Quite the complex title.

6. Quick growth

Some businesses are slow burners. Amazon by contrast had sold books to all 50 US states and 45 countries by the end of their first month of trading. While that didn’t quite equate to million-dollar-figures, it was this healthy start which set them on their way.

7. From the bottom to the top

Company culture is a major influencing factor in every decision Amazon make. They demonstrate that across all parts of their business. Perhaps most intriguingly is their service desk policy.

Every single member of the team (including CEOs) have to spend at least two days a year working on the desk. The idea is to give everyone, regardless of position, an idea of how important and valuable a good customer service department is.

8. Admired across the world

The e-commerce giants are currently ranked as the second most admired company in the world (according to Fortune), behind only technological powerhouses Apple. They must be doing something right.

9. Seattle, the unofficial home

While Amazon has employees dotted all across the world, as many as 40,000 of them live in Seattle, Washington. To make that stat even more mind-boggling, that means 7.5% of the working age inhabitants of the city are Amazon employees.

10. The fastest UK delivery

According to the Birmingham Mail, the fastest UK delivery was made in a mere 14 minutes and 8 seconds, in Sutton Coldfield. The order was placed on July 11th 2017, and was for an Amazon Echo. Ironic.

Did you know any of these facts? Keep them in your backpocket for any upcoming quizzes.

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