This was one of the most distressing and unprofessional experiences I’ve ever had. I booked a massage through Groupon and was misled about the setting and service. The location was not a salon but a warehouse, with no signage or professional setup — just a small, dirty room with stained towels, no ventilation, and no hygiene standards. As someone with a chronic illness and mobility issues, I was shocked to find I had to climb two flights of stairs, despite notifying the therapist in advance. There was no health consultation, no discussion of medical conditions or allergies, and the therapist became aggressive and patronising when I explained I couldn't lie on my front due to health reasons. When I politely asked to leave, she slammed the door and laughed at me. I was left shaken and deeply uncomfortable — not remotely the environment where anyone, let alone a vulnerable customer, should feel pressured to undress and accept treatment. To make matters worse, she had already redeemed the Groupon voucher code before I arrived — marking the treatment as “used” even though I never received it. I never got my massage, and I was refused a refund. Avoid this business at all costs — it is not safe, professional, or accommodating. I’ve reported the situation and hope no one else is made to feel as unsafe and unheard as I did.