Smooth'd

Salon
22 Cross Street, Reading RG1 1SN 22 Cross Street, Reading RG1 1SN Directions
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80% of 15 customers recommended

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From Our Editors

Smooth’d offers aesthetic treatments across the UK, harnessing advanced technologies and drawing on the experience of technicians. Boasting a network of venues scattered in London, Richmond, Poole, Leeds, Manchester, Reading, Bristol and Birmingham, the team provide treatments such as laser hair removal, facials, laser lipolysis and more. A range of skincare products for young and mature skin are also available.

Comments

250
6 Tips
Verified
Report | 2 months ago
I was not impressed with the booking process at all and even less so with the service in store. Took a couple of days to get through to the number listed to redeem the voucher. Then it was another 6 weeks until I could be seen for the initial patch test. I did get in touch with them to find out if there had been any cancellations so my treatments could be moved forward, no luck there. Roll on to the actual day of the patch test, I arrive 30 min early and checked in. Sat there the whole while only for one off the staff to tell me, right there in reception that i am unsuitable for treatment as I am too dark. Which is fair enough, safety first. But I feel suitability for treatment should be one of the first questions that should have been asked along with all the questions about medical history which was covered in the initial call, I waited 6 weeks to be told this. A shallow apology was offered and I was told to contact Groupon for a refund. I could have booked treatments elsewhere. So if you are black, or darker than toffee. This will not be suitable for you.Save your self 6 weeks
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Verified
Report | 4 months ago
Not had any session yet, but so far customer service on the phone is excellent.
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Report | 5 months ago
Absolutely hopeless. I have tried to book an appointment since last September. They do not tell you that they only do vein treatment at Reading on a Tuesday, no flexibility.
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Verified
Report | 5 months ago
Not had treatment had to book from 27th March.
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Verified
Report | 5 months ago
I phoned and left a message straight after I booked the voucher: they didn't call me back. When I phoned back a week later, I had to wait two months for the first appointment and my time is flexible! Not impressed. If organisations are going to offer vouchers, they should be responsive and have more slots available.
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Verified
Report | 10 months ago
Good customer service 😊
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