Firstly we ordered drinks, but they took an absolute age to arrive, which is fine but I only ordered a beer and a soft drink - and the place was nearly empty, so heaven knows how long you have to wait if it's busy.
We then ordered 2 starters and 2 mains, but after about half an hour they brought the mains out - somehow there was a mix up on the system and the waitress hadn't ordered the starters with the kitchen. So we then had another wait for the starters and then we had the mains.
Finally, when the bill came I thought it was the wrong bill because it had "Shepard's Pie" on it and neither of us had ordered that. It turned out it was the correct bill and the waitress tried to explain why shepards pie was shown on it, despite the fact we hadn't ordered or eaten it. I can't remember the explanation as by then I'd lost the will to live.
The places gets 3 stars though because the food was lovely.