My appointment was for 9 I was left waiting for over 20 minutes before a child washed my hair she was 14,I was then spoken to be a lady who briefly rushed through my treatment then disappeared ,the lady who actually did my hair never introduced herself so I don't know her name,she was busy also trying to do a colour on another lady as well as me, I asked questions and spoke to the lady but a lot of the time was left in silence. My hair felt rushed she cut it dry which iv never had done before and felt I didn't get enough knowledge about the treatment I was having I had to google it when I got home to clarify a few details I don't even know how long I'm not meant to wash it for?My hair when I woke up morning After was kinked from sleeping so had to straighten again feels abit dry to me but will see how it goes ,this was a busy salon and I wasn't made to feel important as a customer apart from the manager who was on the desks watching all the time the staff were all very young