Montana Spa

Spa
Mercure Newcastle George Washington Hotel Golf and Spa, Washington NE37 1PH Mercure Newcastle George Washington Hotel Golf and Spa, Washington NE37 1PH Directions
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90% of 115 customers recommended

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From Our Editors

Montana Spa resides within the Mercure Newcastle George Washington Hotel, and offers beauty and spa treatments to guests and visitors alike. Beauty therapists will be on hand to give guests an indulgent experience, offering massages, facials, manicures, pedicures, and other services. The spa also features and pool, gym, sauna and steam room, allowing customers to work up a sweat before unwinding and relaxing. A pampering at the spa can be complemented by a round of golf at the hotel’s golf course, or a bite to eat at the resident restaurant.

Comments

250
113 Tips
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Report | a day ago
Staff friendly and helpful, spa area nice, pool area needs cleaning
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Report | 2 days ago
When reporting to spa reception - did not have correct details despite prior telephone conversation - blamed new receptionist. Facilities poor. Jacuzzi, steam room on a timer so not always on when you want them. At one point the jacuzzi did not come on for approx 40 minutes even after staff had been told. Despite that, the actual Massages and facial were very good.
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Report | 2 days ago
Lovely massage. Very professional. Nice relaxation room. Going to book another. Pool area is small and very few seats but overall a lovely morning.
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Report | 17 days ago
Having left messages for areturn call to book, the response has not happened. Dissappointment as they are open until 8pm nightly
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Report | 18 days ago
Not relaxing in the slightly, poor quality and poor service. We arrived to find no robes available, another lady was given a wet robe and told it was just cold. We got into the changing room and there was shower curtain and poll on the floor as well as dirty towels. We proceeded into the relaxation room and tried to get some water from the cooler - that didn't work. Treatments wise, I opted for hot stones but didn't really get that due to the hot stones not heating up! After that we tried out the pool and Jacuzzi - the pool has lots of floating bits in it - I have no idea what they were! We also had to pay for towels to get dry! What spa charges for a towel?! It was terrible start to finish. The lady who did my massage was nice and apologised for the lack of hot stones.
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Report | 23 days ago
Staff were spot on and couldn't be more helpful or polite. The pool area although clean wasn't really spa standard compared to the likes of Seaham or Slayley Hall. It's small and has only two loungers which are at opposite ends of the pool. Luckily my wife and I were the only people in there as I think 5 or more people in the pool would make it a little too close for comfort. The jacuzzi was on a 15 minute timer so once it went off you had to sit and wait for it to come back on which seemed a while. Also whilst in the pool/jacuzzi, a member of staff brought hoses from outside and placed them in the pool/jacuzzi to either fill or clean the water. My wife left the pool and wouldn't get back in !!! On a big plus though, we then went into the zen/relaxation lounge to await our aroma therapy back massages. This lounge was brilliant and way up there with all of the bigger spa's as was the massages. Very professional by both masseuses and my wife and I left totally relaxed and my wife back pain free. To finish off we went and ate at the onsite Carter & Finch Smoke House Restaurant, which again was top notch !! I totally agree in recommending the Montana Spa as an afternoon treat, my wife and I will be back soon for another massage and food. * May I also add that my wife left her debit card in her spa robe and a member of staff rang to let us know they had it and it was safe * !!! 5 STARS *****
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Report | 24 days ago
The staff are lovely and the treatments are so relaxing!
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Report | a month ago
first time there couldnt fault i will definitely be back. i would recommend it to anyone wanting a value for money spa day.
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Report | a month ago
Very welcoming staff and very good therapist gave a massage to me and my husband. Don't think we were treated any different to 'full paying' clients. Enjoyed the swim beforehand but sadly the Jacuzzi was being cleaned during our visit.
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Report | a month ago
Sarah and Jade were wonderful. Made myself and my Mam feel very relaxed and spoilt.
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