All reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
1 ratings1 reviews
Rating of 1 out of 5 stars
5 days ago
One star for the staff, who were relatively helpful. GroupOn deal stated kids swimming Monday to Friday only, so we went on a Saturday. Kids swimming. Loud swimming instructors shouting at the kids. "No mobiles at the poolside", well I guess that was a tall order; of course mobiles ipads the lot were being used! The back massage was ok, the head massage? Ive had better when getting my hair washed at the hairdressers. Also there was an incident where a burly macho man thought it was fine to go into female changing room with his wife and kids; causing distress to my wife. While staff were sympathetic [they were women] they 'couldnt do much and the culprit was tottally not concerned and thought swearing at my mrs was fine. The poolside basically felt like some kind of Russian social/family club. Macho men shouting instructors. Hardly realxing. Either groupon or the venue have something wrong as what was advertised, was not the case.
Whilst the facilities were pretty clean and nice, don’t come here if you’re looking for a relaxing, tranquil spa vibe. It is more like a leisure centre - the groupon website and reception team said aqua classes are on Tuesdays and Thursdays, so I specifically picked Wednesday to avoid that, yet there was a class when I arrived at 10.30am and it was deafening- it was club music booming from a boom box in the pool area and constant shouting for 45 mins. Complete opposite of relaxing. This was then followed by kids swimming lessons.
The actual massage itself was really good & relaxing. As was the sauna and steam room which were quiet.
If you just want a good massage, it’s good for that, but don’t expect to be relaxed in the swimming area as there’s a lot of shouting children running about.
Pretty disorganised. Tried to call beforehand but no answer. When I got there they had no change for £10 note so I couldn't hire a robe, purchase slippers or have a pound coin for use with locker although they let me "borrow" £1 for locker in the end. Also no flip flops available to purchase/use and had to use 'over-shoe covers'. They also lent me a old robe in the end as they didn't have change for me to hire one.
Massage was pretty good. The facilities including the steam room, sauna and jacuzzi were a bit over-rated although I did enjoy the steam room. The sauna was a tiny electric heated small cubicle in the men's changing area and would have benefitted with an upgrade and larger space. Perhaps a larger unisex one as well as the two individual ones?
The pool was un-usable to me as they state that swimming lessons end at 7pm in weekdays which is why I booked an evening spa appointment for the peace and quiet/just adults session but by half past 8pm they were still in there with no change so ended up giving up and going home. The kids screaming etc definately ruined the experience for me and should have been closed off to them by the time they stated on their website.
If they sort all of the points above out, then I would be happy to recommend but right now not so much or recommend with caution.
Earned when a user has gotten 2 or more helpful votes
About This Deal
Choose Between Two Options
£59 for a four-hour spa access with 45 minutes of treatments and a glass of bubbly for one (up to 43% off)
£118 for a four-hour spa access with 45 minutes of treatments and a glass of bubbly for two (up to 43% off)
Choice of 15-minute treatments may include: scalp massage | back massage | mini cleanse and boost facial | cooling foot and leg treatment | eyebrow tint
Choice of 30-minute treatments may include: sensational eyes | eyelash tint | discovery facial
The deal includes £10 spa voucher and £5 product voucher
All spa facilities have reopened however time limits and capacity restrictions are in place
Treatment options may be restricted at this time and subject to change
The health and safety of guests is always a top priority and the spa looks forward to welcoming visitors back with all measures and procedures in place to protect everyone’s wellbeing at The Imagine Health Club & Spa at Holiday Inn.
Expires 4 months after purchase. Limit 1 per 1 or 2 people, may buy 1 additional as a gift. Advanced booking essential, it is recommended to have more than one date available to avoid disappointment. Booking required, please call 020 7368 4005. To confirm the booking, customers must email their voucher details to firstname.lastname@example.org before attending their spa day. Present printed Groupon on arrival. Please note a 24-hour cancellation policy applies. Must be 18 or older. Available to male and female customers. No medical restrictions, however customers are to fill out a medical form on arrival and if any treatment is not suitable, alternatives will be given. Not suitable during pregnancy. Mum to Be Treat subject to availability and at an additional cost. This treatment is for those past their 12th week of pregnancy and before the 34th week. It is recommended not to use the steam room, sauna and Jacuzzi during pregnancy. Please call the spa in advance to gain advice before booking. Voucher includes £10 off any additional treatment booked in advance. Towels are provided. Robes and flip flops available at an additional cost. One Groupon voucher per visit. Spa opening hours: Mon-Fri 9am-9pm, Sat-Sun 9am-7pm. Please be aware that the swimming pool has children swimming lessons Mon-Fri midday-7.30pm in one lane and two lanes will be taken from 3.30pm. On Sat-Sun 9am-2pm in one lane and two lanes will be taken from 10am. It is recommended to arrive in the morning to enjoy some tranquillity within the Spa. Merchant thanks in advance for not using mobile phones on poolside. Please note that the swimming pool has children swimming lessons Monday to Friday midday to 7.30pm in one lane and two lanes will be taken from 4pm-6pm. Valid for option purchased only. Cannot be used in conjunction with any other offers.Offer is not eligible for our promo codes or other discounts.
About Imagine Spa
Imagine Spa is located within the Kensington Close hotel, providing top-to-toe treatments for pampering aficionados and beauty buffs. Beauticians tend to nails, apply professional make-up and provide spray tanning, as well as massages, facials or body wraps. The gym can be visited by those who find contentment in workouts while pamper-hungry guests indulge in spa facilities, including a steam room, sauna, Jacuzzi and an 18-metre swimming pool.