After purchasing this deal, you'll need to visit the website listed on your voucher to complete redemption.

• What's included: NCFE is an Ofqual recognised awarding organisation. This means that the qualifications offered by NCFE meet certain regulatory standards for quality and validity. Additional fees are required for certification and assessment upon completion of the course.

• The NCFE Level 3 Diploma in Skills for Business: Customer Service'' is a comprehensive program designed to cultivate the essential skills and knowledge required to excel in customer service within the business sector.

• This diploma goes beyond the basics, delving into the depth of customer interactions, satisfaction and loyalty. Students will explore a diverse range of topics, including the principles of customer service, effective communication, problem-solving, and managing customer expectations.

• With a strong focus on practical application, this course equips participants with the ability to create exceptional customer experiences and foster lasting relationships.

Course Curriculum/ Topics to be covered in this course:

• Unit 01: Business Culture And Responsibilities
• Unit 02: Deliver Customer Service In A Business Environment
• Unit 03: Produce Documents In A Business Environment
• Unit 04: Solve Problems In A Business Environment
• Unit 05: Work With Others In A Business Environment
• Unit 06: Communicate In A Business Environment
• Unit 11: Understand The Customer Service Environment
• Unit 12: Understand Customers And Customer Retention
• Unit 13: Understand How To Monitor Customer Service Interactions And Feedback
• Unit 14: Understand How To Resolve Customers’ Problems And Complaints
• Unit 15: Understand How To Use Social Media Tools And Channels

Additional Module Information can be Found Here: NCFE Level 3 Diploma in Skills for Business: Customer Service:

What You Will Learn:

• Principles of customer service in business
• Effective communication in customer service
• Resolving customer problems and complaints
• Managing customer expectations
• Building customer loyalty
• Diversity and inclusion in customer service
• Developing personal and professional skills for customer service.

Benefits You Will Get:

• 24/7 Access: To our course contents and study materials.

• Tutor Support: Provided by industry professionals who serve as tutors.

• Assessment: Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with each unit.

• Certification: Avail an ACCREDITED CERTIFICATE at an additional cost.

• Access: Lifetime access to material

• Customer Support: 24/7 Contact at info@oneeducation.org.uk

• See the full course description

Completion of this course does not result in a degree or qualify participants to practice professionally.