Included in this deal :

• Stay in a Deluxe Double Room
• All-inclusive package
• Flights departing from the city of your choice
• Round-trip airport/hotel transfer
• Welcome and assistance at the airport

✆ Need help finalising your booking?

NEED HELP FINALISING YOUR BOOKING?

020 3318 2660
Everyday from 8am-8pm (Local rates apply)

From Abroad +44 20 3318 2660 International call rate

HARD ROCK HOTEL RIVIERA MAYA

Experience the best of the tropics by staying at the five-star Hard Rock Hotel Riviera Maya. With its sumptuous tropical grounds facing the sea, this hotel gives you access to a magnificent fine sandy beach. Protected from the swell by a coral reef, the turquoise sea is ideal for a family holiday or a romantic getaway. Scattered throughout the large tropical garden, the buildings are decorated in a contemporary style enhanced with elegant rustic touches. In this heavenly setting framed by the sea and the tropical surroundings of the Mayan Riviera, the many activities on offer are sure to delight.

More details:

• 24-hour reception
• Check-in from 3pm
• Check-out by noon
• Free on-site private parking
• Free Wi-Fi connection in some areas
• Shops
• Concierge service
• Currency exchange
• ATM
• Tour desk
• Laundry facilities (additional charge)
• Childcare services (on request)
• Pets are not allowed in the hotel

Health measures relating to Covid-19

All our partners (hotels, transfers, activities, etc.) are committed to complying with the health and safety measures relating to the Covid-19 crisis. Please note that measures differ from country to country and may be subject to change according to government directives. Certain services may be unavailable as a result of these measures.

Rooms

Families and couples in search of the Yucatan's radiant sun will love the hotel's rooms. Particularly spacious and offering an excellent level of comfort, each room also opens onto a balcony or terrace.

Deluxe Gold Double Room

Treat yourself to all the modern comforts and much more in this lavish room. In addition to a large, comfortable bed, a hammock on the balcony and a coffee machine, the main room features a hydro spa tub. Enjoy moments of pure relaxation in the serenity of your own private space.

Deluxe Platinum Double Room - Sky Terrace

In addition to all the advantages of the Deluxe Room, this accommodation features more sophisticated decor, but above all, it offers access to the large private terrace on the second floor. Here, you will find sun loungers and a hot tub for total relaxation.

More details:

• Flat-screen TV with satellite channels
• Clock radio with Bluetooth connectivity
• Air conditioning
• Telephone
• King-size bed
• Minibar
• Coffee machine
• Safe
• Iron and ironing board
• Bathroom with shower or bath
• Bathrobes
• Slippers
• Hairdryer

Restaurants & Bars

Nine restaurants await you in the hotel. Whether you're craving typical Mexican fajitas, a Brazilian-inspired feijoada, or a Japanese-style sashimi, the choice on offer is immense. You can also take the opportunity to relax in one of the hotel's many bars.

All-inclusive

Everything is included in this package. From meals to drinks, and even snacks, you have nothing to worry about!

The Market

In the friendly atmosphere of this restaurant, treat yourself and sample the wide variety of international recipes prepared by the chef and their team. Theme dinners are organised regularly, giving you the opportunity to take a culinary trip to a specific region.

Ipanema

Named after one of Rio de Janeiro's iconic beaches, this restaurant reveals all the richness of Brazilian cuisine. Its modern decor is reflected in the dishes on offer, which feature a contemporary twist on traditional recipes.

Sun Bar

Discover the rock-inspired atmosphere of the Sun Bar. Decorated with numerous album covers, its musical soul makes it a popular place to unwind between the many activities offered by the hotel. Order a delicious tropical cocktail to quench your thirst.

More details:

• The Market is open from 7am to noon, 1pm to 4pm and 6pm to 11pm. Dress code: casual.
• Ipanema is open from 7am to 11am and from 5.30pm to 10pm. Dress code: casual.
• All-inclusive package

Activities & Lifestyle

The hotel organises everything to help make every moment an unforgettable memory. From swimming pools to the beach, take part in a variety of leisure activities and make your dream trip a reality.

Nine swimming pools await you in the heart of the hotel's vast grounds. Beyond the pleasures of idleness, you can enjoy the exhilaration of hurtling down the slides in the water park. Close to the establishment, an 18-hole golf course awaits you. For moments of tranquillity, adults can go to the spa or join the adults-only club. In the evening, the disco invites you to dance until the end of the night.

More details:

• Evening entertainment
• Night shows
• Children's pool
• Bicycle hire
• Snorkelling
• Children's playground
• Tennis courts

Good to know

If you are travelling alone, you will be asked to pay a surcharge for a single room. This additional charge will be automatically included in your quote.

Child rates will be applied for children from 2 to 12 years old in the case where the child shares the room with two adults. If the child is travelling with just one adult, the surcharge may be applied on an adult basis. If your child or children do not fit into the age group mentioned above, the rate will be communicated to you at the time of processing your order. If the room is equipped with a bunk bed, the bed height is not suitable for children under 6 years of age.

For safety reasons, the wellbeing facilities of most establishments are not accessible to children under 16 years old. Similarly, it is possible that some amenities or services require an additional charge or are unavailable for exceptional reasons.

Unless otherwise stated in the service description, activities and any additional services available at destination, are provided in the language of the destination country and in English.

The opening times and hours of the activities, restaurants and bars are provided as an indication only and may be subject to change. Contact the reception desk in order to be informed of any changes. Please note that alcohol abuse is harmful to your health, and is to be consumed with moderation.

You must be of legal age and able to produce an identification document in order to enter the casinos. Appropriate dress is required. We remind you that gambling may involve risks of isolation, indebtedness, and dependency... Call 09 74 75 13 13 (no surcharge).

Any additional special requirements the traveller may request which are not included in the travel service description will be communicated to our service provider. Sending this information does not imply acceptance and PerfectStay.com cannot be held responsible for the fulfilment of these special requests. Only the service provider of PerfectStay.com can access this request on location and any additional costs may be paid locally by the traveller.

Unless expressly stated in the description of the services and accommodation, the hotel is not suitable for people with reduced mobility.

Transportation

Choose an offer and, according to your preferences, opt for a seat in economy, business or first class.

See the 'View flight info' section for details on each trip.

In order to best organise your time in the airport, we advise that you arrive 2 hours before boarding for a medium-haul flight, or 3 hours before boarding for a long-haul flight (more than 5 hours). Take advantage of your early arrival to pass through security and check your luggage.

You will be informed whether or not luggage is included at the time of your booking.

You will have the opportunity to add additional luggage for a fee.

There are several different cities that are typically offered as departure points. Your arrival destination will show in your travel documents.

Depending on the flight schedule, some arrivals or returns may be made at night with early arrival or late departure. You will not always be able to have your room available immediately and will need to refer to the check-in and check-out conditions of the hotel.

In the event that your transfer is not included in your hotel reservation, it may be offered at the time of your reservation as an additional option. Unless specifically mentioned, transfers may be made in groups of 15 to 55 people.

Important: the modification or the cancellation of a booking is only possible within the limits and including the fees outlined in our general conditions of sale.

Thank you for kindly taking note of the CO2 emissions produced by your means of transport: http://eco-calculateur.aviation-civile.gouv.fr

Travel formalities

All our partners (hotels, transfers, activities, etc.) are committed to complying with the health and safety measures relating to the Covid-19 crisis. Please note that measures differ from country to country and may be subject to change according to government directives. Certain services may be unavailable as a result of these measures.

The following details apply to any British citizen who, during a trip sold by PerfectStay goes to a foreign country. The following is a resource directing you to information related to your travel formalities (identification documents, vaccines, VISA, safety, travel advice, etc.), and may be subject to change. Please note that Brexit negotiations are likely to include travel document modifications, therefore please regularly check most updated information. Please see official resource for British citizens wishing to travel:
https://www.gov.uk/foreign-travel-advice

The official UK Foreign Travel site has updates on safety and security, including incidents such as pickpocketing and robbery, along with larger incidents such as measuring the risk of terrorism.
Detailed country by country here:
https://www.gov.uk/foreign-travel-advice

If you are travelling with minors, please be sure to verify whether or not you will require a consent: https://www.gov.uk/permission-take-child-abroad

Please note that these details serve as a guiding resource in order to ensure that you have access to important information in order to pursue the necessary travel formalities required before travelling abroad with PerfectStay. Please note that PerfectStay will not engage in obtaining travel documents for you, such as visas, and you are solely responsible for knowing the potential health risks you may face in the course of your travels for which you may require vaccinations or medications. PerfectStay is not responsible for ensuring your travel formalities are properly undertaken and will only act as an intermediary directing you to resources which have been known to provide reliable information concerning travel formalities specific to British citizens.

VACCINE

For information concerning travel health requirements (vaccinations, health risks, etc.) please see the following resources:
https://travelhealthpro.org.uk/countries
https://www.fitfortravel.nhs.uk/destinations.aspx
https://www.nhs.uk/conditions/travel-vaccinations/

VISA

For the latest information on which travel documents (visas, passports, etc.) British citizens will require by destination, please see the following resources:
https://visacentral.co.uk/visa-quick-check
https://www.passportindex.org/comparebyPassport.php?p1=uk&fl=&s=yes
https://www.travisa.com/Visa_Search

ID

Please be sure to verify that your necessary Identification documents (passport and/or ID card dependent upon the country to which you will be travelling) have valid expiration dates, i.e. verify your ID documents have not yet expired. Also, be sure to remember to bring these necessary documents with you. It is also recommended to make copies of all travel documents in the event of an emergency.

Travel documents

Once your reservation has been made, you will receive a confirmation e-mail before your travel documents are sent.

Regarding the transport documents (in the case of a reservation with transport included), we will provide you with all the information relating to check-in and luggage in the "Your travel documents" email, allowing you to leave with peace of mind.

To take advantage of all your reserved services (hotels, transfers, activities, etc.), you will receive one or more exchange vouchers to be presented to each supplier.

The contact details of the establishment will be specified in these documents, to help make your arrival at your destination as straight-forward as possible.

✆ Need help finalising your booking?

NEED HELP FINALISING YOUR BOOKING?

020 3318 2660
Everyday from 8am-8pm (Local rates apply)

From Abroad +44 20 3318 2660 International call rate