Highlights
We are a London-based company with over 10 years of experience, offering reliable transportation services with professional drivers. All our vehicles are fully insured, licensed, and authorised by Transport for London. We prioritise punctuality and ensure every journey is smooth and timely, respecting your valuable time with our commitment to excellence. Our services cover all types of private transfers. We offer transfers to and from London airports, Cruise Ports across England, and personalised private tours. We are dedicated to providing fast and efficient services with a focus on comfort and reliability. We offer a modern fleet of electric, hybrid, plug-in hybrid, and diesel vehicles, combining eco-friendly options with traditional reliability. We actively use customer feedback to refine our services and ensure a superior travel experience!
About This Deal
Departure Point
- Horizon Cruise Terminal - We will pick you up from the designed pick up area inside the terminal.
- Queen Elizabeth II Cruise Terminal - We will pick you up from the designed pick up area inside the terminal.
- Ocean Cruise Terminal - We will pick you up from the designed pick up area inside the terminal.
- Mayflower Cruise Terminal - We will pick you up from the designed pick up area inside the terminal.
- City Cruise Terminal - We will pick you up from the designed pick up area inside the terminal.
Return Details
- Could you please provide the full address, including the postcode, for your desired drop-off location in Central London?
- Kindly let us know your preferred drop-off terminal at Heathrow Airport.
- Please send us the full drop off destination address including the postcode.
Duration
1 hour and 30 minutes - 2 hours
Languages Available
- Human tour guide - English
Additional Information
- Infants are required to sit on an adult’s lap
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Please check the provided details of your driver, you can find them either by email, text message or Whatsapp.
- Please make sure that you provided us your full drop-off/pick up address including the postcode.
- Shuttle Transfer
- Luggage allowance: One large or medium suitcase, one carry-on, and one personal item per passenger
- Pick-up time will be scheduled between 08:30 AM and 09:30 AM
- All Fees and Taxes
Exclusions
- Extra waiting time after 09:30 AM.
Redemption Instructions
Please specify the pick up time and the terminal where the ship will dock
Traveler Pickup Information
This is a shared transfer service from Southampton Cruise Port to Central London.
A shuttle transfer is a shared transportation service between set destinations, and depending on demand, you may be travelling with other passengers who have similar pick-up locations and are going in the same direction. There may be additional stops along the way to pick up or drop off guests.
Unlike standard coach or bus shuttles, this is a door-to-door service — we collect you directly from your designated cruise terminal in Southampton and drop you off at
your hotel or address in Central London.
Shuttle transfers are an excellent choice for travellers seeking a cost-effective option, while still enjoying comfortable and reliable service.
If you prefer to travel exclusively, without sharing the vehicle, please select one of our Private Transfer options.
Driver Details & Communication
Your driver’s name, phone number, and vehicle details will be sent within 12 hours of your scheduled pick-up, via email, text message, or WhatsApp. Please contact us if you have not received these details.
For the best experience, we strongly recommend providing a mobile number that is available on WhatsApp or iMessage, as many of our clients have found these channels to be the most reliable way to stay updated.
The driver will keep in touch and confirm their exact arrival time. If you use WhatsApp or iMessage, you will receive live updates. Please ensure your phone is switched on after landing to allow smooth coordination.
If you encounter any issues, you can always reach the office or driver using the contact details provided.
Meeting Points – Southampton Cruise Port
The pick-up location at Southampton Cruise Port depends on the terminal where your cruise ship embarks. Upon arrival at Southampton Cruise Terminal, port staff will direct all passengers to the designated pick-up area. Your driver will be waiting at this point and will approach you directly once you arrive.
If you cannot locate your driver, please remain at the meeting point and call the number provided.
Pick-Up Time Coordination
As this is a shuttle transfer service, we may occasionally make small adjustments to the originally selected pick-up time to coordinate multiple collections along the way and ensure an efficient route for everyone, if it’s the case. If an adjustment is required, you will be informed at least 24 hours in advance and provided with the updated schedule.
Waiting Time Policy – Southampton Cruise Port
We understand that disembarkation procedures may take time, so our policy allows for generous waiting:
Free Waiting Time: 20 minutes after the scheduled pick-up time
Extended Waiting: If passengers doesn’t show within 20 minutes, extended waiting fees will apply thereafter. Charges are applied per 15-minute slot, starting from £12.50 per 15-minute slot. These fees cover parking and driver time. Payment can be made in cash to the driver or by card, via a secure payment link.
Communication During Delays: In case of major delays in disembarking or collecting luggage, please notify your driver immediately to avoid confusion.
No-Show: If after 45 minutes from landing the passenger is uncontactable or fails to show up to the meeting point, the booking will be classified as a no-show, and a refund will not be possible.
Voucher Info
Mobile or paper ticket accepted
The tour identified in this promotion is made available through Viator. Groupon is not affiliated with or sponsored by the Trust Transfers in connection with this deal. Please contact Groupon customer service for all inquiries related to this offer. Inquiries placed to Viator will be directed back to Groupon.
This offer is not eligible for promo codes.
Fine Print
14-day cancellation rights do not apply; no refunds or exchanges permitted. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. Groupon promo codes may not be used for this offer. Groupon voucher Terms of Sale do not apply. See the tour operator's terms and conditions for this offer here.
Offer is not eligible for our promo codes or other discounts.