I visited the Skiplex at Basingstoke on Sunday with my family who are all novice skiers - indeed this was the first time any of us (2 adults + 3 kids) had put on skis. We were met by a very young lad who seemed to be lacking in confidence and/or inexperienced to be able to adequately facilitate the session. Indeed, we had little instruction at all. At one point, my wife actually fell and shot off the moving slope and only stopped when her head and shoulder hit the window. Would a more experienced instructor have stopped the moving slope sooner? This is in stark contrast to the experience my friends had at the same Skiplex recently. Only last evening they told us of a woman instructor who was great with their kids (who haven’t skied before either) providing plenty of instruction when they made a recent visit. In summary, I hope the session myself and family had was not representative of the general Skiplex experience and respectfully suggest that reparation for our disappointing session is warranted.