NOT RECOMMENDED: After initially being told they were running 10-15 minutes late, when I arrived, I was kept waiting for around 45 minutes for my appointment, with no further update. I was at the point of leaving when I was finally called through. Apparently they had been running late all day, so in my view they should have pre-warned me and given me the option to rebook earlier in the day. I also felt this offer was very restricting in comparison with others on Groupon - additional £5 for all sorts of ‘added extras’ which I think is terrible. I was asked to inform in advance whether I wanted more than 1” cut off (additional £5) or whether I had ‘long hair’ (additional £5). My hair is shoulder length when dry as it is curly but when wet is obviously slightly longer. The conditions did not specify whether they were referring to shoulder length hair when wet or dry. I was shocked to have been levied this charge even though I was kept waiting for such a long time. I did not expect to be charged this additional fee and was shocked that it was not waived as a goodwill gesture, perhaps to encourage me to return in the future. As a result, I will not be going back and would certainly not recommend Chez Gerrard to anyone. Very poor customer service. Think very carefully before you buy this Groupon.