I was sent to a driving school in Newcastle. We arranged and completed the first lesson. The instructor asked whether I would be booking any more lessons after the 4 I had paid for, and I said YES. At the end of the first lesson, we arranged a date for the 2nd. He cancelled on me a couple of hours before the lesson (which was fine) and said he'd call me back to rearrange. He didn't, so a couple of days later I texted him to give my availability for the next lesson, but he didn't reply. After about a week, I phoned him up to rearrange. He said he had to lead some tests and had been very busy, but that week he definitely had time for my lessons. He promised he'd call back, and he never did. I went away with work for two weeks (back last weekend), but no news. To be honest, the guy was polite and very friendly, but I would have expected at least to be told he had exams, etc. before I started chasing him up because he wasn't responding. I had a feeling he didn't think my voucher was worth his while (mine were refresher lessons, but he never said that would be an issue). I certainly don't want any more lessons with him, nor hear any lame excuses from him - the whole thing proved very unprofessional and annoying. I had bought the voucher because, having recently bought a car needed to travel long distances, I needed to boost my driving skills and confidence. However, thanks to the delays with the driving instructor (3 weeks from my 1st lesson to the next time I managed to get hold of him) I had to do my first long trip (to Edinburgh!) being assisted by a friend, as I had no clue of what I was doing (I possess a foreign driving licence). This reflects really badly on Pass with Us (but also GroupOn) as a company, as they are the ones people complain to or trust when one buys a voucher. All I can say is, choosing instructors who are nice is great but they must be committed to go through with the deals too!