A very weird experience. The staff were pleasant and friendly, however there were no check backs during our whole visit. The brand identity is confused, with a mish mash of features and traits that don't sit together comfortably. The tea itself was very average: the savoury course consisted of 3 white brioche rolls each (good portion) but every one had a mayo-based filling (chicken, egg and cheese). The scones were warm with a nice crust but rubbery in the middle. The cake plate gave one of almost all choices, so you had to split even tiny morsel patisseries that were meant as one mouthful for one person. There were two full size cupcakes which was odd, one choc and one vanilla, which again had to be cut and split. Creams could do a lot better overall, definitely not a 'luxury' cream tea. For the £9 or so each, I wouldn't recommend it, and if you're thinking of paying full price, don't, you'll regret it.