Serenity (Hilton Leeds) Ltd

Gym
Hilton Leeds City Hotel, Leeds LS1 4BX Hilton Leeds City Hotel, Leeds LS1 4BX Directions
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18 Tips
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Report | 3 years ago
I have written a complaint letter which is being investigated at present.
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Report | 3 years ago
We weren't able to make the most of the offer as we were told that beauty treatments were booked up on the day, but found out that the beauty team don't work Mondays and Tuesdays and although we were told we could book traeatments another time we were told on the day that these had to be done by Friday and there were no suitable appointments. Also even with £5 off, lunch was still not great value and so didn't have it. Staff on the day were friendly and accommodating though.
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Report | 3 years ago
The positive - staff very friendly and helpful The negative - having to go up in the lift to treatment room in dressing gown with other hotel guests, not a big deal but not great either!
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Report | 3 years ago
Worse spa experience ever had. Would not recommend or go back
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Report | 3 years ago
Pool service
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Report | 3 years ago
Light lunch an extra £20 for two on top of voucher. Sauna floor dirty around the edges, pool area in need of refurbishment,rusty water stained walls. Professional, affable,competent masseuse but reception staff a bit vague and unsure.
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Report | 3 years ago
Had a lovely day thank you so much. I am heavily pregnant the day helped us both to relax and have a fun day together thankyou
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Report | 3 years ago
Although the Groupon voucher said it was valid for Monday-Friday, it turned out that the treatments were not available on a Tuesday (our preferred option). This wasn't a disaster, but maybe should have been mentioned in advance.
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Report | 3 years ago
Nice day had to pay a lot on top of groupon which wasn't expected this should be made clear on groupon before. Beauty therapist was great wish we had met her on arrival as she explained everything and made sure we was enjoying the full experience.
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Report | 3 years ago
Thank you had a lovely time in the spa
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Serenity (Hilton Leeds) Ltd

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