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Best Western Diplomat Hotel - Non-Accommodation

Aelybryn, Llanelli, Carmarthenshire SA15 3PJ Directions

From Our Editors

Independent and family-run, Best Western Diplomat Hotel plays host to a hospitable spread of conveniences from within its 18th century walls, including a conservatory restaurant and spa facilities. Customers can make most of the dining options with afternoon tea, served in the Atrium restaurant or on the terrace.


Report | 6 months ago
I’d emails the hotel to request some treatment but had no reply, I rang a few days before my visit , and was told there is no one available on Thursday, and was given a day pass to use the spa free of charge
Report | 7 months ago
Staff are amazing! Nothing too much trouble! Very enjoyable stay!
Report | 7 months ago
All staff very helpful providing a lovely relaxed atmosphere.
Report | 8 months ago
Disappointed that we couldn’t have any treatments due to it being a Sunday,found it too busy for the size as there wasn’t enough seating for everyone,didn’t feel very relaxed as some guests with children were using facilities and they were jumping in pool and soaking people. Only saving grace was the food was lovely and the staff were helpful
Report | 8 months ago
Very friendly service. Easy to arrange the booking and times for tea etc. Clean facilities, good value for money. Afternoon tea quality was middling, but again - great midweek value.
Report | 8 months ago
Spa was nice and clean. Afternoon tea partly consisted of still frozen, Iceland mini donuts and eclairs and some old school cheap sponge cakes. Sandwiches and scones were lovely and fresh and scones came with clotted cream which was a bonus.
Report | 9 months ago
Excellent service at a great price
Report | 10 months ago
I have been here on 3spa days now with afternoon tea. Afternoon tea is always spot on highly recommend. The facilities are good aswell. The floor around pool extra though is extremely slippery. Also need more spa treatment ladies as always fully booked and never seems enough staff to do the treatments. Would like 2 see offers with afternoon tea and treatment included
Report | 10 months ago
Lovely pool area and excellent afternoon tea
Report | a year ago
Lovely receptionist and welcome. Biscuit with cup of tea stale. Massage was ok but late and next to the pool area and so not a quiet relaxed space. Afternoon tea was poor quality with too many of last weeks cakes and 3 sandwich triangles of poor quality/not tasty. Prosecco was ok, tea ok. Not an appetising afternoon tea so left most as it was not nice at all. Ate e sandwiches and tried 3 tiny cakes but left them. Spa area was not very clean.

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